Bilingual Business Analyst

We are looking for a bilingual Business Process Analyst to support the development and quality review of translated regulatory, benefit, marketing, and transactional communications for a health insurance environment. This Long-term Contract position is based in Eden Prairie, Minnesota, and is fully remote, with work hours aligned to regular Monday through Friday business operations and a preference for Central Time availability. The person in this role will partner with cross-functional teams and external language vendors to keep projects moving efficiently, maintain quality standards, and help deliver clear, compliant materials in both English and Spanish.

Responsibilities:
• Oversee translation and reproduction requests from intake through final delivery, ensuring timelines, scope, and quality expectations are met across multiple concurrent assignments.
• Assess incoming work, determine the appropriate language service approach, and assign projects directly or route them to external translation partners based on need and capacity.
• Gather and compare vendor estimates for translation, formatting, audio, and related support services, then recommend the best option by weighing cost, turnaround, and project risk.
• Review translated documents and audio outputs against original source content to confirm accuracy, completeness, consistency, and readiness for release.
• Coordinate with internal business partners in a fast-moving, cross-functional setting to support regulatory benefit materials, member-facing communications, marketing pieces, and other transactional content.
• Track project milestones, follow up on outstanding deliverables, and resolve issues that could affect deadlines, quality, or compliance requirements.
• Maintain organized records of requests, approvals, pricing details, and final deliverables to support efficient project execution and reporting.
• Provide bilingual support in English and Spanish when evaluating content, clarifying requirements, and communicating with stakeholders or service providers.
• Fluency in both English and Spanish, with the ability to review and evaluate translated written and audio materials in both languages.
• Experience managing multiple projects independently with limited supervision in a deadline-driven business environment.
• Background in project coordination, vendor management, or business process analysis involving external service providers.
• Strong ability to review detailed content for accuracy, consistency, and alignment with source materials.
• Experience obtaining and comparing quotes, assessing delivery options, and making informed recommendations based on risk and timing.
• Working knowledge of healthcare, health insurance, Medicare, or regulated member communications is strongly preferred.
• Proficiency in organizing deliverables, monitoring timelines, and collaborating effectively with cross-functional teams.
• Strong communication and problem-solving skills, with the ability to balance quality, speed, and stakeholder expectations.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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