Peter Knolle

not sure if anyone wants to hear this but Salesforce developers and admin are in for a rough ride. using Claude code and SF CLI can do most of the work. this is not hyperbole

5

I am not seeing huge adoption of Salesforce Agentforce. I have some theories as to why, but first I want to ask you - what's holding you back from using Agentforce? Is it:  * Technical (integration complexity, data quality)  * Organizational (change management, buy-in, trust)  * Budget/ROI justification  * No compelling use case  * Something else entirely  I'm genuinely curious what's actually keeping you/your company from moving forward.

46

22 Comments

So what's the deal with Insurance solutions when looking at ServiceNow vs. Salesforce? Salesforce = front-office CRM + industry core for insurance (policy/product/claims modules via Salesforce Industries, aka Vlocity). It can be the system of record for key policy/claims functions if you buy the Industries SKUs. ServiceNow FSO Insurance = workflow backbone that unifies claims, servicing, and underwriting work across your existing cores—with ACORD-informed data model, Now Assist (GenAI) for claims summaries, and prebuilt insurance workflows. It explicitly positions itself to connect legacy/cores rather than replace them. But what are the real differentiators? For me the “one platform/one data model” for cross-team work; which does not require core replacement sets ServiceNow apart, even in the early stages of the product. -forgive my typos :)

46

4 Comments

If you know me, I like to try to make technical concepts more intuitive and approachable. Here's a bite-sized look at how 𝘁𝗲𝘅𝘁-𝘁𝗼-𝘀𝗾𝗹 works. This is similar technology that powers Salesforce Data Cloud's Einstein Segment Creation functionality, and behind Waii's enterprise products. Notes + Comments (not included in the animation): * Text-to-SQL solutions also often offer semantic layers which help explain the tables being translated against; this allows the service to understand the query request, map it to the existing schema to identify potential matches, and then generate + verify SQL to return the expected results * Security + governance considerations are often handled based on the user providing the utterance... "hey, should Jordan be able to see the things he's asking about?" * Text-to-SQL can be abstracted away into declarative solutions/containers that allows business users to modify without interacting directly with code (similar to the Einstein Segment Creation experience). This abstraction then gets handled on the backend when the query is run. * Steps and processes vary across products. I've chosen to simplify to these - happy to hear feedback from others on what else should be included 🙂 #Salesforce #DataCloud #Agentforce

111

2 Comments

ICYMI — Salesforce launched Agentforce for Manufacturing. Manufacturers can benefit from new AI innovations that help field service techs: ✅ Resolve schedule gaps. ✅ Wrap up paperwork faster. ✅ Schedule appointments autonomously. ✅ Proactively schedule maintenance appointments. Watch a full demo and learn more: https://sforce.co/466nlXM

33

1 Comment

AI won’t replace Salesforce experts, but it’s already changing who thrives. There’s a lot of noise around automation right now. But what I’m seeing is that the best Salesforce professionals aren’t scared of AI, they’re using it to do their jobs better. Integrations, automations, predictive insights... these days, it’s less about mastering every feature, and more about understanding how technology actually helps people work smarter. The companies winning with Salesforce today are the ones combining human strategy + machine speed. Because tools alone don’t drive change, people who understand them do. I’ll be in Austin Tech Week, meeting founders and tech leaders who are figuring out how to scale their Salesforce teams in this new landscape. If you’ll be in Austin or San Francisco, and want to meet to share ideas or talk about Salesforce talent, send me a message. I’d love to connect in person.

4

☀️ ☀️ HAPPY TUESDAY SALESFORCE FRIENDS... SALESFORCE DEVELOPERS WERE IN HIGH DEMAND IN Q3 2025 ☀️ ☀️ We've seen a significant uptick for Salesforce developer requirements over the last quarter. This has been across sectors and not always tied to specific experience such as Omnistudio. Hiring managers and talent acquisition teams are still struggling with the misconception that hiring Salesforce Developers is 'easy' due to 'redundancies' in the market and that there is an unlimited supply of candidates available on the market. The majority of Salesforce developers are currently in jobs and although curious about changing jobs, they aren't going to a new role unless there is a strong reason to do so. Equally, candidates that have been affected by redundancies are still in high demand and are getting re-hired quickly. If you are a hiring manager or talent acquisition manager and looking to hire Salesforce Developers - reach out to me for some free advice on how I've helped companies hire these candidates! 💡 #salesforcerecruitment #salesforcejobs #salesforceohana PS. If you want a copy of the full Q3 2025 Salesforce recruitment market report, message me!

24

I have been getting a lot of questions regarding the recent Salesforce article and email about "Changes to Device Activation for Single Sign-On (SSO)." Here is the breakdown of what changed and how to eliminate those extra verification steps for your users. The Change: Salesforce has tightened its security logic. Even with a successful SSO login, if the device is unrecognized and your Identity Provider (IdP) doesn't explicitly signal that strong authentication (MFA) was performed, Salesforce will now intervene. This triggers a ‘Device Activation’ prompt (email/SMS), creating another step for users who expect a seamless login. The Fix: To prevent these interruptions, Admins need to prove to Salesforce that the login is secure. You can do this by checking/updating two configurations: -- Establish Network Trust: Ensure your organization’s IP ranges are listed under Network Access in Setup (or is listed in the allowed IP ranges in users Profiles). This tells Salesforce the login is originating from a safe location, which usually bypasses secondary challenges. -- Configure High Assurance Claims: Check that your IdP is sending the specific Multi-Factor Authentication signals Salesforce recognizes (SAML ‘AuthnContext’ or OIDC ‘amr’ values). This confirms that your IdP has already handled the security check so Salesforce doesn't have to. Full Article: https://lnkd.in/e_BVFh_n

30

1 Comment