Alacrity Solutions

Claims and risk teams are navigating one of the most challenging operating environments in recent memory – balancing lower claim volume alongside rising severity. We’re headed to PRIMA - Public Risk Management Association ’26 to talk about what that means for operations today: improving consistency, supporting smarter decision-making, and building processes that can adapt under pressure. Who else will be attending? Comment a 👋 below so Rob May can find you onsite. #PRIMA26

Every piece of friction we remove from the temporary housing process is capacity we give back to our people to focus on the family in front of them. ✔️Two-way texting. ✔️Real-time placement confirmations. ✔️Receipt tracking from a phone instead of a manila folder. With always-on support, a global network, and flexible placement options, Melissa Snyder and her teams make it easier to deliver fast, personalized care through temporary housing.

Meet Blake Richardson, VP of Business Development. With firsthand experience in claims, Blake brings a practical, ground-level perspective to the work he leads today. As he puts it, claims files today are more complex than ever, with higher expectations for documentation and precision – which is exactly what Alacrity Intelligence is built to address at the root. #InsuranceOperations #ClaimsManagement #InsuranceIndustry

According to research by Massachusetts Institute of Technology, only 5% of AI pilots make it into real operational use. In complex, high-pressure environments like claims, that gap can be especially challenging to close. It’s not about what AI can do, it’s about what actually works in real workflows. In high-volume, high-pressure environments, AI only sticks when it fits into how work gets done day to day. At Alacrity Solutions, we’ve already moved beyond the pilot phase. We’re testing, refining, and putting AI into production, embedding it into workflows where it drives faster decisions, stronger execution, and measurable results.

Straight-through processing (STP) promises faster, more efficient claims by reducing manual touchpoints. But not every part of a claim can, or should, be fully automated. The real opportunity is knowing where STP works, and where operational expertise needs to step in to keep things moving.

In Episode 305 of FNO: InsureTech, hosts Rob Beller and Lee Boyd are joined by Andrew Yeoman, Co-founder and CEO of Concirrus, for a focused conversation on how AI is being used to transform specialty insurance underwriting. With more than 20 years spanning technology, data, and insurance, Andy brings a front‑line specialty lines perspective shaped by firsthand experience with complexity, fragmented data, and manual workflows that slow the path from submission to quote. Concirrus is changing that dynamic. By applying AI across the underwriting lifecycle, the platform accelerates submission intake, surfaces critical data faster, and compresses quote‑to‑bind timelines from days to minutes. One customer scaled from 25M to 100M in premium. No added headcount. That work earned Concirrus the AI Implementation of the Year award at the US Insurance Awards. 🎧 Key Highlights • How Concirrus applies AI across the underwriting lifecycle from submission to bind • Why underwriting teams are still spending a large portion of time on manual tasks • How reducing admin work improves both speed and underwriting quality • A real example of quote readiness dropping from 48 hours to 90 seconds • The customer growth story that led to an industry recognized AI award • Why domain expertise is critical when applying AI in specialty lines • Why being “AI native” is quickly becoming table stakes, not differentiation • The idea of “but for” companies and what happens when AI enables entirely new insurance business models • How insurers are moving from experimentation to real operational use 🎧 Listen to Episode 305 wherever you get your podcasts Spotify: https://lnkd.in/evBd9dRR Apple Podcasts: https://lnkd.in/ekJNbTYj YouTube: https://lnkd.in/eYeVcd6D Web: https://lnkd.in/enztPasj #FNOInsureTech #Podcast #Insurance #Insurtech #AI #ArtificialIntelligence #Underwriting #SpecialtyInsurance #Innovation #Leadership #DigitalTransformation

Automation is reshaping how claims work gets done, but it has its limits. As Lee Boyd, President of Claims Operations, puts it, AI can accelerate triage, surface insights, and reduce manual effort. But when it comes to complex decisions and supporting policyholders, experience and empathy still matter. The goal isn’t full automation. It’s giving skilled professionals the tools to work faster, think deeper, and focus where it counts. #InsuranceInnovation #ClaimsManagement #InsuranceAI

With 35 years in claims and decades leading subrogation programs, Kevin Shumate, VP of Subrogation, has a clear view of what drives results. In subrogation, it comes down to speed – how quickly you can recover costs and return them to clients to improve service, refund deductibles, and ultimately impact NPS. AI works best when applied selectively, allowing teams to move faster and make smarter decisions as better stewards of clients’ dollars. Here’s Kevin’s perspective on what’s shaping subrogation today, and where the biggest opportunities lie. #Subrogation #InsuranceClaims #Recovery #AI

The adjuster workforce shift isn’t just a hiring issue – it’s being driven by lower claim volume and the loss of experienced talent. The real challenge is not replacing headcount, but preserving the expertise and judgment that keep claims consistent. In temporary housing, where every claim represents a family in crisis, that gap matters. Alacrity Intelligence helps carry that expertise forward, embedding it into workflows so teams can deliver consistent outcomes as the workforce evolves. #InsuranceOperations #ClaimsManagement #InsuranceIndustry