After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths

The feedback comments from our customers

Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed. Responding to feedback is important to customers, as it shows that we are listening and that we value their views. It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone.