ADP TotalSource Reviews & Product Details

ADP is cost effective. We have compared multiple PEO's and switched even once or twice as our company needs changed. But we always come back to ADP because their benefit plan offerings are better and the overall cost is lower for better techonology. Review collected by and hosted on G2.com.

We could use a little quicker responses when we have an HR emergency that we need our HRBP to help with. Review collected by and hosted on G2.com.

I like having access to a specific team of subject matter experts for any of our employee and administration needs. It's of great value to have experts that can help us when a situation arises with employee relations, discipline, safety, or policy guidelines. Transitioning from Trinet PEO to ADP TotalSource saved us on cost and offered more support. Also, even though our implementation was rushed, having an implementation team we could directly go to for help was beneficial. Review collected by and hosted on G2.com.

I sometimes struggle with finding information or reports on ADP because of the vast offerings of information. Making the reports easier to manage, possibly by paring down the offerings of reports, would be an improvement. The initial setup was a bit stressful because we were rushed and had some benefits not set up correctly, leading to needing to go back and fix some things, although having an implementation team to directly help was beneficial. Review collected by and hosted on G2.com.

Having all the benefits, vacation, and paystubs all in one place is wonderful. Signing up for benefits was very easy to do. Asking off for vacation is easy to do, and seeing your paystub anywhere is a great option instead of having it on paper. Review collected by and hosted on G2.com.

It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. Review collected by and hosted on G2.com.

Using ADP has significantly streamlined the way I manage HR tasks in my business. One of the biggest advantages has been the healthcare options offered through ADP. The plans are not only affordable but also flexible, giving my employees quality coverage while helping me save on overall healthcare costs. This has been a major benefit, especially as a small business trying to offer competitive benefits without breaking the bank.

ADP’s HR support is another standout feature. Whenever I have questions about compliance, onboarding, or employee relations, I can rely on their expert support team for quick, accurate guidance. It’s like having an HR department without needing to hire one in-house.

Most importantly, ADP saves me a significant amount of time. From payroll to employee onboarding and everything in between, the platform simplifies all the time-consuming tasks I used to dread. I can focus more on running and growing my business, knowing that the HR side is covered.

Overall, ADP has made managing employees easier, more efficient, and more cost-effective. I’d recommend it to any business owner looking to simplify their HR and benefits management. Review collected by and hosted on G2.com.

there is no direct call to your ADP team members Review collected by and hosted on G2.com.

I like that ADP TotalSource easily helps us process payroll seamlessly and gives us an eagle's eye view on our payroll processes. We are able to appropriately schedule our payroll processing in line with the payroll schedule in the system, creating in-house documentation to avoid late processing. Review collected by and hosted on G2.com.

Customer support is horrible; when working on a certain issue, they can change representatives before the problem is fixed. They should ensure that there is less turnover in their organization or ensure each rep creates notes to avoid redo. Review collected by and hosted on G2.com.

I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. Review collected by and hosted on G2.com.

I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. Review collected by and hosted on G2.com.

I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. Review collected by and hosted on G2.com.

The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. Review collected by and hosted on G2.com.

The dashboard gives me everything I need to know at a glance. Review collected by and hosted on G2.com.

There are some gaps in what my company may not be providing, but overall i think it does a good job to give me what i need. I don't have anything in particular that i don't like. Review collected by and hosted on G2.com.

I appreciate the consistency of ADP Total Source, the support team is courteous and clear every time I have called requesting support for Human Resources, Payroll or reporting. The platform changed almost a year ago and I was concerned about the implementation and impact on our team but it has been a simple transistion and it has been easy to integrate. I am able to reach out to a live agent or use the online support and I love being able to track the status of my case. I use ADP TotalSource weekly and I have found it straightforward and easy to use for our new employees when onboarding them. I strongly recommend that users take advantage of all the resources, scheduling regular check ins with the support specialists. There are so many features to make it useful and efficient. Review collected by and hosted on G2.com.

I don't always know where to find what I am looking for when it comes to reporting, I am hopeful that the updated platform will resolve those issues. I know that if I do get stuck I am able to call the support team for access. Review collected by and hosted on G2.com.

The support system for all things HR and for small businesses. Review collected by and hosted on G2.com.

Can be hard to reach support at times. There can be a long wait and at times my team cannot wait. Review collected by and hosted on G2.com.