Additional Mobile Services

When you receive a call, the incoming caller’s number appears on your mobile phone display. Call Identification is possible in cases where the incoming call is from another mobile phone or from fixed phone within Cyprus and as long as the caller has not activated the Calling Line Identification Restriction (CLIR)..

Use CLIR (Calling Line Identification Restriction) when you prefer to “hide” your number or the number of the person calling you!

CLIR is available in three versions:

• CLIR per call - “Hide'' your number before each call by dialing #31# [telephone number].
  
• Permanent CLIR - “Hide'' your number for all the calls you make.
  
• Incoming CLIR - “Hide'' all incoming telephone numbers. (space: 1 line)
  CLIR per call is offered to you without an application.

Permanent CLIR and Incoming CLIR are provided after submitting an application and are available only to customers of the pay monthly plans (not to soeasy customers) .

All three versions of CLIR are free of charge.

With this facility, which allows you to forward your calls to your Voicebox or to any other phone (mobile or fixed) in Cyprus, you can be certain not to miss any incoming calls.

You have 4 Call Forwarding options:

• on no reply
  
• when your mobile phone cannot be reached (it is switched off, or you are out of the coverage area)
  
• when your line is busy
  
• always and unconditionally (all calls are forwarded) How to program Call Forwarding to your Voicebox

How to program Call Forwarding to your Voicebox

How to program Call Forwarding to a fixed telephone

How to program Call Forwarding to another mobile phone

soeasy customers can only forward their calls to their Voicebox

• You can activate simultaneously up to the first three Call Forwarding options. The last option (always and unconditionally) overrules all the others.
  
• Where XXXXXXXX is the telephone number to which you wish your calls to be forwarded.
  
• You can also activate/deactivate the service through your mobile phone menu.

There is the capability of rejecting calls made from anonymous numbers via the Anonymous Call Reject service.

read more

With Selective Call Rejection you can specify up to 5 numbers and block all their incoming calls.

read more

Call Barring enables you to restrict incoming and outgoing calls.

You have 5 options with Call Barring:

• The barring password for pay monthly plans appears on your customer letter and for the soeasy pay as you go plans, on the scratch card with the secret codes and numbers respectively.
  
• You can also activate/deactivate the service through your mobile phone menu.

Call Waiting - When you are already talking on the phone and there is a second call on the line, a characteristic tone and a message on your mobile phone display informs you of the second call:

• To end the second call and continue your current conversation, enter 0 and press OK
  
• To answer the second call thus ending your current conversation, enter 1 and press OK

Call Hold - When you are already talking, you can put the call on hold and answer or make a second call:

• To put the current call on hold, enter 2 and press OK
  
• To switch between the two calls, enter 2 and press OK

In order to be in a position to use the service, you should activate it first:

• Activation of Call Waiting & Call Hold, enter *43# and press OK
  
• Deactivation of Call Waiting & Call Hold, enter #43# and press OK
  

You can also activate/deactivate the service through your mobile phone menu.

The Conference Calls service enables you to communicate with up to 5 people simultaneously, via your mobile phone. This service will be of great use to professionals, since it eliminates the need for arranging meetings, therefore saving them valuable time.

How to use the service:

1. Make or accept call.
2. During the call put the other party on hold.
3. Make or accept another call.
4. Put the calls in conference, using the appropriate function key on your mobile phone.

Follow steps 2 to 4 for any additional person you wish to join the conference call.

The Voicebox is your personal answering machine on a 24-hour basis. The use of the Voicebox is straightforward, as there are recorded instructions to guide you through.

Through the Voicebox, you can listen to your messages, manage your greeting messages and change your Voicebox settings.

How to call your Voicebox to listen to your messages

From your mobile phone

Enter:

123 OK

You will then be asked to enter:

PIN#

If you have forgotten your code, you can request a new one by pressing * during the initial voice prompt.

From a fixed phone or any other mobile phone

Enter:

123 9XXXXXXX OK

Where 9XXXXXXX is your mobile phone number.

You will then be asked to enter:

PIN#

How to call directly another Voicebox to leave a message

From any phone, enter:

123 9XXXXXXX OK

Where 9XXXXXXX is the mobile phone number for which you wish to leave a message.

How you are notified when you have new messages

The Voicebox notifies you of new messages only via SMS.

If you change the notification method to call, then you will receive notification calls only and not SMS. There are two notification calls in total: the first call is made 5 minutes after the new message is recorded, and the second call is made 20 minutes after the first one, if you do not answer the first call.

SMS and notification calls are not sent at the same time.

If you are out of coverage or your mobile phone is switched off, you will receive the SMS once you are back within coverage or once you switch on your mobile phone, provided that no more than 72 hours have passed since the new message was recorded.

If you are abroad, you will receive only an SMS.

You can deactivate SMS and/or call notifications for new Voicebox messages by following the recorded Voicebox instructions.

Lifetime of voice messages

Even if you do not listen to your new messages, they remain in your Voicebox for up to 10 days. They are then deleted automatically.

Messages that you have listened to, without taking any further action, remain in your Voicebox for up to 5 days. They are then deleted automatically.

Messages that you have listened to and selected “Save” for remain in your Voicebox for up to 10 days. They are then deleted automatically.

Messages that you have listened to and selected “Delete” for remain in the Voicebox for 24 hours. They are then deleted automatically, with no option to recover them.

The first time you call your Voicebox

You will hear the welcome message and immediately afterwards, guided by the recorded instructions, you can:

• record your personal greeting message
• set a new Voicebox code
• select the language in which you want to hear the recorded Voicebox instructions

The recorded Voicebox options

When you call 123, you hear the Voicebox main menu. From there, you can listen to your messages, manage your greeting messages and change your Voicebox settings.

1. Listening to messages

Through the message listening option, you can listen to your voice messages.

While listening to your messages, you can:

• save them
• delete them

2. Greeting messages

Through the greeting messages option, you can record and manage your greetings.

New greeting message

You can record a new greeting.

Manage recorded greetings

You can:

• set the main greeting
• activate or manage the absence greeting
• delete a greeting message

3. Voicebox settings

Through the Voicebox settings option, you can change or manage:

• your PIN
• the Voicebox language
• notification settings
• absence mode
• the default greeting
• name recording

Activate Missed Call Notification and never miss another call.

read more

With the service Video-Call service the all Cyta mobile network customers (Pay monthly and soeasy pay as you go) have the opportunity to communicate with sound and picture in real time. That is to say, they can see the person they are talking to, live on the screen of their 3G mobile phone even if they are far apart.

Local Video-Calls
In order to use the Video-Call service, both parties must use a 3G mobile phone and be within the Cyta 3G network coverage area. The service does not need to be activated.
Charges

International Video-Calls
The Video-Call service is available and to International destinations with which exists special agreement. Pay Monthly ans soeasy pay as you go indicant video call rate is 62,99 cent/minute, including VAT. Charging is per second without a minimum charge. The charge is flat 24 hours a day, 7 days a week.

Video-Calls Roaming
When you travel abroad, the service is available for Pay monthly and soeasy pay as you go customers, in countries and networks with which exists an International Roaming Agreement for Video-Calls. Video-Calls from abroad will be charged the same as voice calls.

Have you been receiving malicious or harassing phone calls?

Cyta helps you tackle any unwanted calls!

At Cyta, we carefully design and offer innovative and fully integrated solutions, to enable you to communicate, work and entertain yourself with ease flexibility and personal safety.

We also offer solutions for you to deal with malicious or harassing calls and ensure the safety of your personal information.
Malicious or harassing calls identification

If you receive any malicious or harassing calls, on your mobile phone or fixed line, even if the caller has used the identification restriction, we are in a position, with the technical infrastructure available and in cooperation with the police, to investigate and resolve every incident involving these calls.

You can simply submit a complaint to the police and in person, present to a Cytashop the Complaint Form Confirmation, which will be given to you by the police, along with your identification card, and fill in the Malicious or Harassing Calls form. You can choose between a period of 15 days (charge €6,10 incl. VAT) or 30 days (charge €12,20 incl. VAT), for investigating the calls.

The procedure applies to all Cyta mobile network customers (pay monthly and soeasy pay as you go plans) and Fixed telephony customers.

When the number of the caller making the harassing calls belongs to:

• a Cyta customer (Cyta mobile network pay monthly or Fixed telephony), the information is directly handed over to the police.
  
• a soeasy pay as you go customer with no recorded personal information in the Cyta database, who has refused to provide Cyta with his personal information, Cyta will disconnect the service based on the Regulation 3 of the Telecommunication Services Regulations and the Article 18 of the soeasy service provision Terms and Conditions.
  
• another network provider then the phone number and name of the provider are handed over to the police.
  In no circumstances whatsoever are the details of the caller making the malicious calls given to the person that has submitted the complaint.
  A relevant procedure applies to situations involving malicious or harassing SMS messages.

Anonymous Call Rejection Service

The Anonymous Call Rejection Service enables you to reject anonymous calls.

From your mobile phone

You can activate the service simply by sending ON ACR with an SMS message to the number 7000 (charge €2,03) and for deactivation OFF ACR to the same number (charge €1,03).

A call is considered anonymous when the person who makes the call “hides” his/her number either by typing #31# before the number he/she wants to call or if he/she has activated the Calling Number Identification Restriction Service (CLIR).
Calls received from abroad or other local calls whose number does not appear on the screen of your phone will not be rejected. Instead the wording “Private number” will appear on the screen of your mobile phone, as it already applies today.

Activate Mobile Internet to be able to send and receive MMS.

If your phone does not support MMS, you can view the MMS you receive on our page for mobiles that do not support MMS.

more

How to send

From the MESSAGES menu select the COMPOSE MESSAGE option.
Type in the message (up to 160 characters depending on the coding scheme used by the mobile phone) and press OK.
Enter the number to which the message is being sent and press OK.
If the person you are sending the message to has his/her mobile phone switched off or is out of the coverage area, then he/she will receive it as soon as he/she is re-connected with the network, provided that this will happen within 72 hours from the time the message was sent. If the recipient is unreachable for more than 72 hours the message will be permanently deleted.

Please note that the character length of the message depends on the coding scheme (alphabet) used by the phone. For example, to send lower case Greek character the phone must be set up to use Unicode and not the GSM alphabet in which case the message can be 70 characters and not 160.

160 characters per SMS may make you feel that it is difficult to express yourself.

Service centre

If you cannot send a text message, then make sure that the number at the service centre option in your mobile´s Messages menu is +35799700000.

SMS services

There are two types of SMS services available:

1. Services for which the subscriber is charged when sending the message.

The subscriber sends a message to a specific code (Short code) to obtain the desired information. Every time the subscriber sends a message to the specific short code s/he is being charged.

2. Services for which the subscriber is charged when receiving the message (Subscription services).

The subscriber activates the service, and s/he is being charged for the messages s/he receives.

Activation can be done with one of the following ways:

• via SMS: the registration is completed when the subscriber sends a confirmation message to the relevant short code.
• through the website of the company: the registration is completed when the subscriber enters the PIN code in the relevant website.

Important information:

• Do not enter your mobile number on a web site, without having first carefully read the terms and conditions of the service. Advertisements that communicate free offers or participation to contests, may result to a subscription.
• Read carefully all the terms of the advertisement so to learn if it is a subscription service or a service that is completed in more than 1 SMS, etc.
• A common model of SMS service is the subscription service for which you may pay per week, in order to receive wallpapers, or to enjoy lower prices for ringtones. The subscription models may vary per Provider.
• There are services for which you will be charged either when sending a message or when receiving the message. The second case concerns the subscription services. So, there are cases that when you register in a subscription service, you will be charged upon receipt of the message. In any case the cost communicated in the advertisement is the cost that the subscriber will be charged, regardless whether the mobile operator charges the incoming or outgoing SMS.

Barring services

The barring facility is an access control mechanism to content services, offered via cybee or via the Third Party Premium Messaging service, available to Cyta customers.
It is available to all Cyta mobile network customers (pay monthly plans and soeasy).
The barring facility allows Cyta customers to:

1. Block and Unblock all four-digit numbers (1000-9999).
2. Block and Unblock a range of numbers (6000-6999).

Barring is offered for free.
A charge of €1 plus VAT is applied for either unblocking:

• all four-digit numbers or
• each range of numbers

Code of conduct

Within the self-regulatory framework of the mobile telecommunications sector and with the purpose to actively participate in the proper use of value added services by the customers that these services are addressed to (for example content services, videos, MMS), the telecommunications companies Cyta and MTN have jointly signed the “The Cyprus mobile operators Code of Practice for the responsible and secure use of mobile services”, which concerns mainly adult content services.

Cyta and MTN continue to work on the further improvement of this Code of Conduct, taking into consideration the related industry developments in the European market. Within this framework, Cyta and other European mobile telecommunications and content provider companies, with the intermediation of the European Commission, signed on February 2007, a European ”Memorandum for safer mobile use by children and young teenagers”. Within the framework of this agreement, the telecommunications companies of Cyprus that operate mobile services have incorporated the European Memorandum to the existing local Code.

Review the most recent edition of the Code