I want to give it 2 stars or even 1 in terms of how difficult it is to contact them, however once I was finally through to them after a week of trying here and there, I was fortunate to get a very lov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only bad thing is I struggled to get through by phone but was very helpful by email and they phoned me back and zirwa was very helpful in getting me back into the banking app
Company replied
I recently spoke to a nice operator by the name of Zirwa . She called me back as I requested a call back to find out why I had been contacted early this morning. Zirwa was extremely helpful and explai... See more
Company replied
I had a call with Sara today and found her really helpful. She listened to me, offered advice, and explored different options that may help me. She talked through my gambling issue with understanding... See more
Company replied
Company details
- #143 of 163 best companies in Non-bank financial service
- #86 of 109 best companies in Alternative Financial Services
- #37 of 48 best companies in Bank
- #13 of 18 best companies in Card processing service
- #89 of 116 best companies in Financial Institution
- #44 of 59 best companies in Payment service
Written by the company
Hello and welcome to Suits Me. We invite you to open a personal account to suit you with Suits Me. The banking alternative of choice for thousands who want a simple account loaded with extra’s. Suits Me accounts are the hassle-free alternative to a high street bank account. Whatever your situation we’ve got you: • Bad Credit • New to the UK • No verified 3 months proof of address • We accept Photo ID or alternatives • Simply want a secondary account for budgeting (and cashback benefits!) You can open an account in minutes with no credit checks and over 90% of applications have instant accounts. We will support you with the ID documents you have, we know everyone is different. Applying with alternative ID is all online, all in minutes and you will have an instant account. -Suits Me offers three account types to make sure we cater for the varying needs of our customers. -Essential is our pay as you go card. An instant account to give you flexibility and control when you need a separate account. Our customers who need an account to use now and again rather than as a main account choose Essential. -Premium Our everyday card is packed with extras. This account will let you do everything you need to manage your money whilst giving you cashback and discounts. Customers who need a basic and functional main account for wages and benefits choose Premium. -Premium Plus Our Premium Plus account is loaded with value plus you receive our VIP queue jump service. This account is a favorite with our customers with its inclusive package. This account is great for those who want a fully functional bank account replacement. Features of All Accounts: -Instant online account with UK sort code and account number -Free Contactless Mastercard® Debit Card you can use anywhere, anytime. (Delivered first class with Royal Mail) -Faster payments – sent within 2 hours. It really is fast! -Set up Direct Debits and Standing orders for bills and rent -Set up recurring Payments via your Debit Card -Cash top ups at any PayPal or Post Office processed in minutes. -PayPal integration -Google Pay -Apple Pay (Coming soon) -Instant notifications when you use your account -Add new Payee’s in seconds -Freeze cards – you can instantly lock your card if lost or stolen -No Minimum Load amounts -Upgrade or downgrade your account anytime -Access and download statements to track your spending Benefits of your Account: -Unlimited Cashback on card purchases with selected retailers, up to 15% cashback -Award winning multi-lingual customer care with your own personal account manager -Welcome call to introduce you to our services and make sure you get the most out of our products -Virtual branch service if you want face to face contact -Monthly cash competitions to take part in.
Suits Me
Written by the company
- Features
- Open a UK current account today in less than 10 minutes with no national insurance or credit checks and gain instant access to your online and mobile banking app to start managing your money. Once your account is open, you will receive your contactless Mastercard debit card within 3 – 5 working days. Suits Me is an award winning, hassle-free alternative to traditional high street banking, offering a complete personal account solution for anyone currently residing in the UK.
- Features
- - UK Current Account - Contactless Mastercard Debit Card - Online Banking - FREE Mobile Banking App - Cashback Rewards
- We're committed to our customers!
- Customer Care We speak your language. We pride ourselves on our efficient, multilingual customer care team who are available 5 days a week Monday - Friday 9am-8pm (closed on public holidays). Email: hello@suitsmecard.com Phone: 03330 151 858 Live Chat: suitsmecard.com (Positioned bottom right on our website)
Contact info
Chelford Road, WA16 8RB, Knutsford, United Kingdom
- 0333 015 1858
- hello@suitsmecard.com
- suitsmecard.com
4.2
Great
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They help me whenever I am lost and…
They help me whenever I am lost and don’t know what to do especially Alex he deal with my problem
28 May 2026
Unprompted review
I called Suits Me about a general…
I called Suits Me about a general enquiry I had, I spoke to a lady called Mehak who was absolutely fantastic, her customer service was exceptional, she was fantastic at her job and also had fast well spoken responses for each question I asked.
28 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there, we really appreciate you sharing your feedback. It’s fantastic to hear that Mehak provided you with an excellent level of service and made your experience so smooth and positive. At Suits Me, we take great pride in offering friendly and reliable support to all our customers, and it’s lovely to know that Mehak went above and beyond to help. Thank you for being such a valued member of the Suits Me community.
Katie was very helpful tip top
Katie was very helpful , no messing around. she just dealt with the issue and got the new card ordered. no dilly dallying just got it ordered , and gave some advice on a question i had regarding the account
28 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there, what a brilliant review for Katie. We absolutely love to hear the feedback from our customers and we will make sure to personally let them know you are happy. Please don’t hesitate to reach out if you need support. Thanks for being part of the Suits Me community, we hope you have a great rest of your day.
Efficient and empathic customer service
Alexander was rather helpful and promptly resolved tge issue .
27 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Everton, we’re pleased to hear Alexander was able to help and resolve the issue promptly for you. It’s always great to know our team could provide quick and effective support when needed. Cheers, SM
Chidi at Suits me is wonderful at…
Chidi at Suits me is wonderful at explaining and sorting any problems I have with my account. Keeps me updated and is lovely and friendly. An asset to suits me.
27 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Ashley, what a lovely review, thank you for sharing it with us! We’re delighted to hear Chidi has been so supportive whenever you’ve needed help with your account. Keeping customers informed and making the process feel easy and friendly is exactly the kind of service we strive for.
Thank you for choosing us! Cheers, SM
Always terrible service
Always terrible service, it's way to expensive to send money not to mention it's literally IMPOSSIBLE to get on to customer service...
7 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Aaron, we are really sorry you feel this way. Suits Me regularly reviews our pricing to ensure we offer great value for money. We compare very favourably to our competitors and the changes we made last January made our accounts cheaper for most customers. It could be that you are on the wrong type of account for you so we have asked for more information so we can identify you in our records and will give you a call to go over your options and choices. If you ever need us urgently please remember we have urgenthelp@suitsmecard.com mail box where you can contact us and we will call you back. Unfortunately our lines have been busier than normal of late. Kind regards SM
Awesome and easy to chat with most…
Awesome and easy to chat with most especially helpful!! Very very nice
27 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there, thanks so much for taking the time to leave us such a positive review! It is always nice to hear when our customers are happy. We aim to provide an easy and helpful service, so we are extremely glad to hear you feel like we delivered. Please don't hesitate to contact us if you need further support. Have a great day and thanks for being a part of the Suits Me community.
I forgot my phone number ans becuase of…
I forgot my phone number ans becuase of this they won't let me change it on my account
I went some to email me on my address becuase i have an account that i can't use
26 May 2026
Unprompted review
Reply from Suits Me Limited
Hello Dylan, we’re sorry to hear this and understand how frustrating it must be when you can’t access your account.
To keep accounts secure, we need to complete some checks before updating details like a phone number.
We'll be in touch today to assist you. Kind regards, SM
Reply from Suits Me Limited
Hi there, that’s really lovely to hear, thank you for your kind words!
We’re so pleased Zirwa was able to support you in a positive and helpful way.
We truly appreciate your feedback and are glad to have you with us! Cheers, SM
Reply from Suits Me Limited
Hi Mark, we’re really pleased to hear you received such kind and helpful service, that’s exactly what we aim for.
Thank you for choosing us! Cheers, SM
Reply from Suits Me Limited
Hi Wayne, we’re really pleased to hear your issue was resolved quickly and that you found the support helpful.
Thank you for taking the time to share your feedback, we truly appreciate it! Cheers, SM
He is really good..he gave me all…
He is really good..he gave me all details.. Because of him i got my account.. Thanks a lot
26 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Hasibul, we’re happy to hear you had such a positive experience and that you were able to get your account set. It’s great to know everything was explained clearly and in detail for you.
Thank you for being part of the Suits Me community. Cheers, SM
Very helpful and explained everything
Very helpful and explained everything. I left the call not wondering about anything all my questions was answered.
26 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Bailey, we’re really pleased to hear everything was explained clearly and that you came away from the call with all your questions answered. That’s exactly the experience we aim to provide.
Thank you for choosing us! Cheers, SM
Ms Katie was lovely
Ms Katie was lovely, very patient and very politesse. I envoyer talking to her and she gave me a compréhensive run down of my situation. She deserves a promotion.
26 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there, thank you for such lovely feedback! We’re pleased to hear Katie was patient, polite, and took the time to clearly explain your situation to you. It’s wonderful to know you enjoyed speaking with her and felt fully supported throughout.
We’ll definitely make sure your kind comments are passed on, she’ll be delighted to read them! Cheers, SM
Taiwo Ayinde was good representative to…
Taiwo Ayinde was good representative to special with, very respectful and supportive💯
26 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there, what a brilliant review for Taiwo. We absolutely love to hear the feedback from our customers and we will make sure to personally let them know you are happy. Please don’t hesitate to reach out if you need support. Thanks for being part of the Suits Me community, we hope you have a great rest of your day.
Thank you Farheen help me to change…
Thank you Farheen help me to change phone number during bank holiday
25 May 2026
Unprompted review
Reply from Suits Me Limited
Hi there,
Thank you so much for the glowing 5-star review! We're delighted to hear that Farheen was able to help you update your phone number even during the bank holiday, that’s the kind of top-notch service we love to provide! Your satisfaction means the world to us, and we’ll be sure to pass on your kind words to her.
Thank you for being such a valued part of the Suits Me community!
Kind regards,
SM
@zirwa from customer service was very…
@zirwa from customer service was very helpful! 👍🏽👍🏽👍🏽
24 May 2026
Unprompted review
Reply from Suits Me Limited
Hello Bukola
Thank you so much for your wonderful 5-star review! We're delighted to hear that Zirwa was able to provide such helpful customer service. We'll be sure to pass along your kind words to her. Thank you for being a valued part of the Suits Me community , we truly appreciate your support!
Kind regards,
SM
everything good 👍 very happy
everything good 👍 very happy, and feel it's secure, russuk
14 May 2026
Unprompted review
Reply from Suits Me Limited
Hi Alan,
Thank you so much for the 5-star review. We're thrilled to hear you're happy with the service and that you feel secure using Suits Me , that’s exactly what we aim for. Thanks for being a valued part of the Suits Me community!
Cheers ,
SM
Absolutely disgraceful
Absolutely disgraceful ! I only wish I could share screenshots or everything here on Trustpilot . The security is piss poor for a bank, my Instagram account is more secure . I complained that I got the notification that someone has logged into my account and spent my money days ago and had no word since . I’ve had an email response and that’s it . They aren’t proactive enough when your money is at risk . I’ve got notification that transfers have happened on my behalf . And There’s no simple way for me to change my login details for whoever is logged in to be logged out . It’s a hot mess , I would advise you if you are about to open a suits me account only use it for small subscriptions like Disney , Netflix etc . DO NOT use it as a bank where you’re considering sending larger amounts to because your money is not safe and they take days to get back to you when something has happened
23 May 2026
Unprompted review
Reply from Suits Me Limited
Dear Antonio,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand how concerning it must be to see unexpected activity on your account and to feel that your funds may not be fully secure. We want to reassure you that your concerns are being taken seriously. Our records show that we have already engaged with you via chat and email to provide support. As part of our security response, your card has been cancelled and a replacement issued, as we identified that your card details may have been compromised. We have also taken action to force logout all devices linked to your account as an additional protective measure. We did also attempt to contact you by phone to provide further assistance, however we were only able to reach your voicemail. We remain committed to supporting you and are continuing to work through your concerns via email. If it is easier for you, you are very welcome to respond directly to the email we have sent or contact us at urgenthelp@suitsmecard.com, where our team can prioritise your case. We appreciate your feedback regarding your experience and the concerns raised about account security. Protecting our customers’ money and data is a top priority, and we are continuously working to strengthen our processes and response times. Thank you again for sharing your feedback ,we are here to help and would like the opportunity to resolve this fully for you.
Kind regards,
SM
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