Order arrived in timescale described however the print is not as good as I hoped. Waiting on another item so will see how that turns out. Happy with the price.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using this company for many years now and this is the first time I have been disappointed in the quality. I ordered 3 canvas prints recently and they are no longer of the same great standa... See more
This is my third or fourth time ordering from Optimalprint. I love how easy it is to place an order (although it takes a while to figure out how to center an image when uploading photos 😅). The... See more
I found this site while searching) comparing custom graduation invites. I loved the many options, and I even scored a 70% off deal. I ordered a large quantity of custom cards with multiple photos and... See more
Company details
- Prints and signs store
- Association or organisation
- Business-to-Business service
- Stationery shop
- Wedding service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.1
Great
138k reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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The mug was nice.. but..
The mug was nice, but the maximum size of print that is available is so small that it is pointless. It also changed my colours completely of my design. Pretty disappointed for the price paid.
22 May 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you were disappointed with your mug order. We completely understand how frustrating it must be to receive a product where the print size felt much smaller than expected and the colors of your design did not turn out as intended, especially considering the price paid.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
I don’t like the picture
Yes, I can say that it is not what I wanted. When I did it at Costco, the painting was made of aluminum and the photos were very professionally placed on the aluminum plate. Now what can I do, if I have to look for another company. I regret that there is no photo department at Costco anymore.
18 May 2026
Unprompted review
Reply from Optimalprint
Hi Theodora,
Thank you very much for taking the time to share your feedback with us.
I'm truly sorry to hear that the final product did not meet your expectations. I completely understand how concerning this experience must feel. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
It got damaged during shipping
It got damaged during shipping. I talked to the post office. They said it was covered for 100.
26 May 2026
Unprompted review
Reply from Optimalprint
Hello Pamela,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your order was damaged during shipping. We completely understand how frustrating and disappointing this must be, especially after waiting for your order to arrive.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Useless AI customer “service”
Photo college arrived with some of the photos rotated despite not looking like that on screen. I’ve tried to contact them multiple times to ask them to fix it but cannot get beyond their AI chat. Rather than fix it, they just sent me the same print again but this time it was also damaged in the packaging. Really poor customer service.
Edited to add order number: 37237117
26 May 2026
Unprompted review
Reply from Optimalprint
Hello Ailie,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been. Receiving a photo collage with incorrectly rotated images, followed by a replacement that arrived damaged, is certainly not the experience we want for our customers.
We also sincerely apologize for the difficulty you experienced when trying to contact us. Please know that we value your feedback.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Great experience
Great experience, website easy to use and very quick service, excellent
26 May 2026
Unprompted review
Place cards for my engagement party
I had place cards made for my engagement party. The quality was good but I was a little disappointed with the colour of the cards. I thought it was going to be vibrant than it was. I feel the picture that indicated the colour was better than what I got. Whilst they didn’t look what I thought they were going to I’m happy with them.
I ordered them on a Wednesday night, I paid for express postage and I got them the following Tuesday. It was quick which I was happy about as I need them for this Saturday. This is in Australia
21 May 2026
Unprompted review
Quick and efficient service
Quick and efficient service. Quick delivery and great quality photo poster
20 May 2026
Unprompted review
Outstanding service!
Following the sudden death of a dear friend's husband, I wanted to print for her a beautiful card with my creation. Not easy to find a printer who accept such kind of order. And Optimalprint did it! The card is beyond my expectations and the delivery was very quick. I am most grateful for the bonus of additional cards. Definitely I will come back to this Company for ordering many more custom-made cards!
18 May 2026
Unprompted review
Reply from Optimalprint
Hello,
Thanks for providing us with your feedback about your experience.
We're really sorry to hear that you received business cards instead of the placecards you ordered. We want to sort this out for you as quickly as possible. Could you please update your Trustpilot review with your Order ID so we can look into this further and arrange the correct items for you? Your feedback helps us ensure this doesn’t happen again.
Kind regards,
Edenbeth from Optimalprint
One picture was pefect
One picture was pefect, the other two were too large and came out very pixelly so have had to order a smaller size, hopefully will turn out ok
23 May 2026
Unprompted review
Reply from Optimalprint
Hi Sarah,
Thanks for providing us with your feedback about your experience.
We’re sorry to hear that two of your pictures turned out pixelated and not as expected. We completely understand how disappointing this must feel, especially after putting effort into your prints. To help us look into this and find the best solution, could you please update your Trustpilot review to include your Order ID? Once we have that information, we’ll investigate further and make this right for you.
Kind regards,
Edenbeth from Optimalprint
Not the paper I wanted
I did not expect to get the card printed on paper that is difficult to write on...
I was hoping for a paper finish not glossy/ matt that only takes a ballpoint pen
Also the white print on my dress turned out grey
18 May 2026
Unprompted review
Reply from Optimalprint
Hi Grainne,
Thanks for providing us with your feedback about your experience.
We're really sorry to hear that the card finish wasn't what you expected and that the white areas on your design appeared grey. We understand how important both the writing surface and colour accuracy are for your special cards.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Edenbeth from Optimalprint
Avoid printed mugs
Printed mugs are listed as being both dishwasher and microwave safe; they aren't! The picture on the mugs comes of, no not fades but literally peels off. If you raise this as an issue with the BOT (the only way to make initial contact) they do nothing. When Optimalprint do reply, they then tell you that you should handwash the mugs and that if you raise the complaint after 15 days they are not covered by the 'guarantee'. Is Optimalprint following UK consumer laws? It appears not! Avoid.
5 March 2026
Unprompted review
Reply from Optimalprint
Hi Philip,
Thanks for providing us with your feedback about your experience.
We’re truly sorry to hear that your mugs didn’t meet the quality and durability expectations, and we completely understand your disappointment. The experience you described with the print peeling and the difficulty contacting support is not the level of service we aim to provide.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Edenbeth from Optimalprint
Just got the t-shirt from Optimalprint.
Just got the t-shirt from Optimalprint.
Good quality printing but we'll see after the first wash.
The premium quality of the t-shirt is not that premium, I was expecting a thicker cotton weave.
23 May 2026
Unprompted review
Such lovely quality prints
Such lovely quality prints - Fast Delivery- Excellent price 3rd time ordering from them. Will definitely use again ⭐️⭐️⭐️⭐️⭐️
18 May 2026
Unprompted review
I have used Optimal print many times…
I have used Optimal print many times before and each time I get better at understanding layout, picture quality (resolution) and how to use the text features in the photo books. I have reached the stage where the Optimalprint solution is now a first class product and one I proud to share/ give to family and friends
21 May 2026
Unprompted review
Order numbers: Book 37219978. Photos 37236910
On a positive side my items arrived within a few days of ordering.
The negative is that the photo book has very bad colour from the profesional orgininals. The cover image is grainy (again taken from a prfessional image). Some of the iphone photos colouring have come out well but the majority of photos are dull and nothing like the professionally taken photgraphs. On opening the book for the first time the first photo tore away by the spine of the book and has white tear marks which looks unsitely. So no I am not impressed with my purchase and am very disappointed with the photo book.
It is the same with the 2 individual photos taken from the same event - very disappointing and dulled colours not true to the originals.
21 May 2026
Unprompted review
Reply from Optimalprint
Hello,
Thanks for providing us with your feedback about your experience.
We’re truly sorry to hear that the colors and print quality of your photo book and prints did not meet your expectations, especially given the professional quality of your original images. We understand how disappointing it must be to receive results that don’t reflect your photos accurately, particularly when one page even tore upon opening.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Edenbeth from Optimalprint
Excellent quality poster-size collage
Excellent quality poster-size collage, great price, fast delivery. What could be better? ! Thanks folks, from Perth Australia
23 May 2026
Unprompted review
Received wrong order - a photo book of someone ELSES child????
Not good enough. I ordered place cards for my wedding, for the second time around from this company. I opened the package delivered to my address with my details on it, to see that instead of my place cards.. I have received a personalised PHOTO BOOK consisting entirely of images of some random's child. I can actually not believe how bad this error is. I'm fuming, and I can only imagine how SICK the parent feels who is opening up my package to find place cards instead of the book they make for their toddler. WTF.
23 May 2026
Unprompted review
Reply from Optimalprint
Hi Cheyenne,
Thanks for providing us with your feedback about your experience.
We're truly sorry to hear about the mix-up with your wedding place cards, and we completely understand how upsetting it must have been to receive someone else’s photo book instead. This isn’t the experience we want for our customers, especially for such an important occasion.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Edenbeth from Optimalprint
Totally dissatisfied was expecting my…
Totally dissatisfied was expecting my order yesterday can’t speak to anyone it’s all AI still have no clue when or if it will arrive absolutely disgusting order ref
37232727
Got
An email direct from optimalprint and was
Told there is a delay of 3-5 working days when placing my order it gave a delivery date of 21/05/26 I have just received an email stating delivery 03/06/26 to 06/06/26 this is 8-11 working days absolutely disgusting
Why have I now received a shipping notification stating delivery 3rd June to 06th June when I was told from my trust pilot review the delay was 3 to 5 WORKING days my order should have been here 21st May this is 8 days to 11 working days and I have taken out the bank holiday all information given is totally incorrect and unacceptable yet again AI reply still can’t speak to a human
22 May 2026
Unprompted review
Reply from Optimalprint
Hi Samantha,
Thanks for providing us with your feedback about your experience.
We’re really sorry to hear that you haven’t received your order and that it’s been difficult to reach us. We completely understand how frustrating it must be to feel unsure when your delivery will arrive.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Edenbeth from Optimalprint
Absolutely excellent
Absolutely excellent. Exactly as I wanted, well packaged. Perfect.
21 May 2026
Unprompted review
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