The Green Energy Advice Bureau  Reviews 678

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and deep understanding of the industry. Many people highlight the exceptional customer service, noting that representatives are professional, knowledgeable, and provide clear, tailored advice, often securing favorable deals and making the process stress-free. However, some customers also noted concerns regarding pricing and transparency. A few people reported being charged significantly more than expected or being signed into contracts that were not clearly explained, leading to unexpected costs and difficulties in canceling.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers highlight the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Price

Users describe ambiguous interactions with price. While some customers, like those who spoke with an agent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful staff, very efficient. I spoke to Karl and within a week he has sorted out both my electric and water contacts saving me money on both. As a small business this is exactly what I need,... See more

Company replied

Rated 5 out of 5 stars

Real people with understanding. Didn't have to explain myself twice and these guys understand their industry well enough to get me a fair deal Michael Hilton and Rober Bulmer have helped our busin... See more

Company replied

Rated 5 out of 5 stars

Been working with Josh for a while now and he helps get the best deals for all our utilities. We are a voluntary run organisation so Josh takes away a lot of the stress for us renewing contacts and... See more

Company replied

Rated 5 out of 5 stars

Green Energy always give good clear advice and clearly explain all the prices and dates and what is involved. I have been on some extremely competitive tariffs through them and they always keep me in... See more

Company replied


Company details

  1. #9 of 12 best companies in Utilities contractor
  2. #17 of 19 best companies in Consultant
  3. #16 of 28 best companies in Electric utility company
  4. #27 of 42 best companies in Energy Equipment and Solutions
  5. #11 of 16 best companies in Water utility company

About The Green Energy Advice Bureau

Written by the company

The Green Energy Advice Bureau are your partner in customised business and energy solutions. Our team of award-winning consultants provide efficiency analysis and review business requirements against current costs and budgets before navigating the energy market to negotiate the best solutions for your business.

We match your exact business requirements to the latest information and advice, ensuring you are fully aware of all applicable legislation and government incentives and benefit from energy-saving advancements. We’re proud that GEAB has contributed to a greener, more sustainable future for the UK and the ongoing success of our customers’ businesses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

678 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thanks to Dale Conway and Michael Hilton

A huge thank you to Dale Conway and Michael Hilton for all the help and support they gave us.



Not only did they secure fantastic energy rates for our business, but they also helped us deal with an £80k debt left behind by previous tenants, which unfortunately resulted in our electricity meter being disconnected.



Dale and Michael worked tirelessly for over a week to get everything resolved and have our electricity turned back on so we could get back to operating the business properly again. Their communication, support, and dedication throughout the process were outstanding.



If anyone is looking for help with energy issues, account problems, or simply wants a great rate with excellent service, I would highly recommend speaking with these two.

Thanks again, Dale and Michael. We genuinely appreciate everything you’ve done for us.

Tom @ Joseph’s Tony Shop, Sunderland

28 May 2026
Unprompted review
Rated 5 out of 5 stars
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Rosjarin,

Thank you for such a lovely review! We’re so pleased to hear that our team were very helpful.

The team works hard to make sure our customers receive the best energy deals and service available, so it’s always rewarding to know our efforts make a difference.

We’ll be sure to share your comments with our team.

Kind regards,
GEAB

Rated 5 out of 5 stars

Information was precise and…

Information was precise and knowledgeable.

22 May 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Jeanne!

Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement!

We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, very efficient. I spoke to Karl and within a week he has sorted out both my electric and water contacts saving me money on both. As a small business this is exactly what I need, He also talked me through all the e sighing and paperwork

14 May 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Bev,
Thank you for such a lovely review! We’re so pleased to hear that Karl provided you with excellent service.

The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.

We’ll be sure to share your comments with Karl and the wider team.

Kind regards,
GEAB

Rated 5 out of 5 stars

Andrew Brewer has been a fantastic…

Andrew Brewer has been a fantastic support throughout our challenging and difficult time dealing with our Solar Energy needs. Andrew has been so professional and has made himself available at all times to go the extra mile and more for us!
Thank you so much Andrew and team!!

15 May 2026
Unprompted review
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Kevin,
We’re so grateful for your review! It’s great to know that Andrew was able to assist you and provide the level of service we aim for with every customer.

Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.

Thank you again for taking the time to share your experience.
GEAB

Rated 5 out of 5 stars

Great Service from Dale

Great Service from Dale, he worked tirelessly with the energy companies on our behalf

30 April 2026
Unprompted review
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Nick,
We’re so grateful for your review! It’s great to know that Dale was able to assist you and provide the level of service we aim for with every customer.

Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.

Thank you again for taking the time to share your experience.
GEAB

Rated 5 out of 5 stars

Dale Conway was amazing and he was very…

Dale Conway was amazing and he was very helpful. thank you so much once again

11 May 2026
Unprompted review
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Yeter,
We’re so grateful for your review! It’s great to know that Dale was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB

Rated 4 out of 5 stars
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Simon,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to the team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB

Rated 5 out of 5 stars

Very helpful.

1 May 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Gary,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB

Rated 5 out of 5 stars

Attentive and informative through the…

Attentive and informative through the whole process…. and a dedicated account manager too!

28 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi John,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.

We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

Rated 5 out of 5 stars

SEAMLESS TRANSISTION

GOOD INTRODUCTORY GUIDANCE AND HELP

22 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Brian,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB

Rated 5 out of 5 stars

Excellent Service

We found Karl to be extremely knowledgeable and very helpful in finding us our new energy provider, this is the second time we've used The Green Energy Advice Bureau and we are more than happy with their service.

16 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Kevin,
We really appreciate you taking the time to leave such a detailed review. It’s great to hear that Karl delivered the level of service we pride ourselves on and we're delighted that you decided to use us again!
At GEAB, Customer Care is one of our core values, and feedback like yours helps us continue to provide that same experience to other businesses.
Thanks again for choosing us.
GEAB

Rated 5 out of 5 stars
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Maureen,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on.
Kind regards,
GEAB

Rated 5 out of 5 stars

Friendly & professional securing good…

Friendly & professional securing good market prices , very happy

16 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Linda,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.

We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

Rated 5 out of 5 stars

Exceptional Support, Honest Advice, and Great Energy Savings

Green Energy Advice Bureau provided outstanding support throughout a very difficult situation. Michael Hilton and Robert Bulmer used their knowledge, experience, and guidance to help us successfully exit an energy contract that had been mis-sold to us by a previous broker, who had claimed it was fully fixed when it was not.

Once that issue was resolved, they then helped us secure a genuinely fully fixed electricity contract at competitive market rates. They also presented us with multiple options, clearly explained everything, and made sure we could make an informed decision.

Professional, knowledgeable, and trustworthy service from start to finish. I would highly recommend Green Energy Advice Bureau, especially Michael Hilton and Robert Bulmer, to any business looking for honest and reliable energy advice.

SM - On behalf of Youngs Foods Limited

31 March 2026
Unprompted review
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Sarah,
Thank you for such a lovely review! We’re so pleased to hear that Michael and Robert provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.

We’ll be sure to share your comments with Michael, Robert and the wider team.

Kind regards,
GEAB

Rated 5 out of 5 stars

Manny is a legend!

8 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Sean,
Thank you for such a lovely review! We’re so pleased to hear that Manny provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.

We’ll be sure to share your comments with Manny and the wider team.

Kind regards,
GEAB

Rated 5 out of 5 stars

Always helpful

14 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Helen,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.

We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

Rated 5 out of 5 stars

GARY WAS

GARY WAS, AS USUAL, HELPFUL AND CLEAR IN DESCRIBING THE CONTRACT

13 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Roger,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.

We’ll make sure Garry and the rest of the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

Rated 5 out of 5 stars

We needed a good deal and we got one…

We needed a good deal and we got one through the diligence of green energy people

2 April 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi David,
We’re so grateful for your review! It’s great to know that we were able to assist you and provide the level of service we aim for with every customer.

Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.

Thank you again for taking the time to share your experience.
GEAB

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. Also so helpful. Will phone to check everything is ok

31 March 2026
The Green Energy Advice Bureau  logo

Reply from The Green Energy Advice Bureau

Hi Brenda,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.

We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.

Kind regards,
GEAB

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