The caller was very patient as there was a problem on the line and it kept fading and clipping but after a lot of restating everything multiple times we got there.Also the Account was not straightforw... See more
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Review summary
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Brendan was excellent! He went above and beyond in trying to sort out a good deal for us. He answered all of my questions and was patient in working through all of the various permutations that we... See more
Member of staff, Marcel, was very helpful. Explained everything carefully, checking that all parts were understood. He read the document out loud to me clearly. Pleasant young man
Hannah was very courteous and patient. She was thorough, and although one piece of information was missed, that has soon been corrected. Thank you for your service.
Company details
- #10 of 28 best companies in Electric utility company
- #7 of 18 best companies in Card processing service
- #18 of 29 best companies in Gas company
- #15 of 39 best companies in Price comparison site
- #1 of 2 best companies in Telemarketing service
- #6 of 12 best companies in Utilities contractor
Written by the company
We provide personalised guidance and support to customers looking for expert advice on utility services.
Contact info
18-22 Lloyd Street, M2 5WA, Manchester, United Kingdom
- Admin@ecosavepay.com
- ecosavepay.com
4.7
Excellent
769 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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Quick and efficient.
28 May 2026
It’s nice to speak to someone I can…
It’s nice to speak to someone I can understand.
Friendly well mannered.
22 May 2026
Gave me wrong information on my current…
Gave me wrong information on my current tarrif and thankfully managed to not sign the contract before it went through.
22 May 2026
Two Lovely Gentlemen
Two lovely Gentlemen helped me today to put to an end a problem that I have had for the past few years.
With care, patience and an eye for detail, both Tom and Ahmed made sure that I had the best customer service that they could offer me.
Thank you Gentlemen.
21 May 2026
Good clear info
20 May 2026
They came to me as eon next, they are not.
They came to me saying my eon next account was due to be renewed, I thought they were an eon agent, they are not, it’s not due until October, it’s May. The rate they quoted has an uplift that was not disclosed. They claimed they take a fee. They will not let me cancel the contract which is still within 14 days. I don’t trust them.
13 May 2026
OK only as I feel I was tricked into making a decision , but it was my fault for not checking the date it was due, ,
They were polite and explained everything however I was told my contract was due for renewal, apparently It is not due until next year!!!! But you consider within 1 year means due!!!!
13 May 2026
Claire found me a great deal for my…
Claire found me a great deal for my electric, everything was straight forward. Great communication. Ecosave have sorted my electric for the last 8 years, always found me a great deal
12 May 2026
Member of staff Marcel
Member of staff, Marcel, was very helpful. Explained everything carefully, checking that all parts were understood. He read the document out loud to me clearly.
Pleasant young man
13 May 2026
Friendly and clear communication
Friendly and clear communication. Offered great service. Switching to new supplier was very easier than expected. Good rates offered.
13 May 2026
Staff very helpful.
12 May 2026
Shocking service
I agreed for them to sort my energy and gas for 2 commercial properties at the end of February 2026 and told the gas would be on a 0 standing charge. However, still in May nothing has been done and I’m being chased for over £450 for gas.
Every time i call them they say they’ll be in touch and get everything sorted but never do.
12 May 2026
Unprompted review
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