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All systems operational
Jan 2026 - Apr 2026
PRODUCTION UPTIME
Production V2 API
99.997% uptime
90 days agoToday
Production V1 API
100.000% uptime
90 days agoToday
Frankie Components
Portal
Monitoring the availability of our Portal service
100.000% uptime
90 days agoToday
Embedded OneSDK
Monitoring the availability of Customer configured OneSDK
100.000% uptime
90 days agoToday
Hosted OneSDK
100.000% uptime
90 days agoToday
Smart UI
Monitoring the availability of our Smart UI service
Operational
90 days agoToday
Biometrics Vendors
Biometrics
These are services around running OCR or Biometric assessments on documents and images captured through vendor SDKs
Operational
90 days agoToday
AML / CTF Vendors
AML / CTF
AML / CTF Vendors
Operational
90 days agoToday
KYB Vendors
International Business Verification
Third-party service used for verifying international businesses
Operational
90 days agoToday
Australian Business Verification
Operational
90 days agoToday
Fraud and Transaction monitoring vendors
Fraud and Transaction Monitoring Global
Fraud and Transaction Monitoring Global
Operational
90 days agoToday
KYC Datasource
Australian KYC Datasources
Operational
Canada KYC Datasources
Operational
Chinese KYC Datasources
Operational
Indian KYC Datasources
Operational
Thailand KYC Datasources
Operational
New Zealand KYC Datasources
Operational
US KYC Datasources
Operational
Global / Rest of World KYC Datasources
Operational
Scheduled Maintenance
Maintenance
Notice of Scheduled Service Provider Maintenance - International KYB - Singapore - Documents
24 Apr 13:00 - 24 Apr 19:00 2026 UTC
Estimated duration: 6 hours
Affected services:
International Business Verification
Maintenance
Notice of Scheduled Service Provider Maintenance - Australia - Business API
02 May 08:30 - 03 May 08:30 2026 UTC
Estimated duration: 1 day
Maintenance
Notice of Scheduled Service Provider Maintenance - Australia - Driver Licence
02 May 19:00 - 03 May 02:00 2026 UTC
Estimated duration: 7 hours
Affected services:
Australia Primary ID Documents
Maintenance
Notice of Scheduled Service Provider Maintenance - Australia - Business API
08 May 22:00 - 09 May 11:00 2026 UTC
Estimated duration: 13 hours
Recent notices
Incident
France Registry Unavailable
Affected services:
International Business Verification
An incident impacted French registry checks via the Kyckr integration in the Production environment.
* Start Time: 21 April 2026, 01:38 AM AEST
* End Time: 21 April 2026, 02:49 AM AEST
During this period, customers may have experienced failures or delays when performing company registry checks for France.
The issue has now been fully resolved, and services are operating normally.
* Start Time: 21 April 2026, 01:38 AM AEST
* End Time: 21 April 2026, 02:49 AM AEST
During this period, customers may have experienced failures or delays when performing company registry checks for France.
The issue has now been fully resolved, and services are operating normally.
Apr 21, 5:10 AM
Incident
Elevated API Errors - Visa Verification - Australia
Affected services:
Australia Secondary ID Documents
An unscheduled outage impacted Visa-related services on 20 April 2026.
* Start Time: 12:03 AM AEST
* End Time: 12:55 PM AEST
During this period, customers may have experienced disruptions when attempting to complete verification checks via Visa.
The issue has now been fully resolved, and all services are operating normally.
* Start Time: 12:03 AM AEST
* End Time: 12:55 PM AEST
During this period, customers may have experienced disruptions when attempting to complete verification checks via Visa.
The issue has now been fully resolved, and all services are operating normally.
Apr 20, 10:31 AM
Maintenance
Notice of Scheduled Service Provider Maintenance - Australia - Business API
17 Apr 22:00 - 18 Apr 04:00 2026 UTC
Estimated duration: 6 hours
Maintenance
Notice of Scheduled Service Provider Maintenance - International KYB - Australia - Documents
17 Apr 22:00 - 18 Apr 04:00 2026 UTC
Estimated duration: 6 hours
Affected services:
International Business Verification
Incident
Elevated API Errors - AU Document Verification
Affected services:
Australia Primary ID Documents
Australia Secondary ID Documents
Start Time: 17 April 2026 — 2:49 AM AEST
End Time: 17 April 2026 — 6:26 AM AEST
We experienced an issue impacting all document types in the Production environment, where document verification services were temporarily unavailable.
The issue has now been resolved, and all document types are functioning normally.
We will continue to monitor the system to ensure ongoing stability. If you experience any further issues, please reach out to our support team.
End Time: 17 April 2026 — 6:26 AM AEST
We experienced an issue impacting all document types in the Production environment, where document verification services were temporarily unavailable.
The issue has now been resolved, and all document types are functioning normally.
We will continue to monitor the system to ensure ongoing stability. If you experience any further issues, please reach out to our support team.
Apr 17, 3:47 AM
Maintenance
Notice of Scheduled Service Provider Maintenance - Australia - Australian Electoral Commission
16 Apr 11:00 - 16 Apr 16:00 2026 UTC
Estimated duration: 5 hours
Affected services:
Australia Non-ID Verification
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