Virgin Media Reviews 104,547

These dont even deserve 1 star signed up well over 90 days reward of £50 heard absolutely nothing chased it up cant do anything to get this sorted load of crap dont believe them its con full on will leave these dont deserve my money disgusting deception

I'm guessing Virgin Media have a 1.5 star rating it's due to you not being able to give them zero, and someone has actually given them more than 1!
I never get a good outcome from contacting them, this time they've charged me twice for adding TNT Sport to my package for 1 month. Their excuse? They add it to the bill because they work on the theory you are going to renew it. That makes no sense seeing as it is still double the cost it should be! I think that's called fraud? Charging for services they haven't delivered? So they'll refund me next month, but how much interest do they make on the 1000s of accounts they probably do this to? Without swearing on here, you can decide what my opinion of them is! Am struggling to resist cancelling my contract, then Charging them for the amount I owe arguing that's their business model!

Been a customer for about 6 years. Why is it i pay more than new customers when I been lining your pockets for last 6 years.

Now I'm a new customer to EE.

Virgin media would rather I cancel my direct debit than to give me the same price as a new customer. So now I'm no longer a customer and I will never be a customer with virgin again. Absolute scum customer service.

Virgin wants to put my price up by £4 instead of keeping me as a loyal customer 🤡🤡🤦‍♂️, now they will spend more than £4 on marketing and advertising and loose even more money. Who even reads these reviews anyway? oh well I feel better knowing that my opinion may sway someone else to leave these clowns alone.

EE are offering me 600Mb more for £4 cheaper. I said this to virgin media and they didn't care about EE prices.

Oh well. Concentrate on ya new customers then

Quite helpful the guy Steve who connected my virgin very helpful i rate him 5 stars regards richard.

Just been trying to get a deal on my broadband for over 2 weeks been on chat then phone with manager then live chat today after putting in complaint. Yet deals through comparison sites cheaper for new customers than loyal customer who has been with you years. Yet get told on phone by advisor that deal on app is sepperate from people you speak to on phone?? Should be able to see all prices that are offered from virgin media not just what you get while on phone. Maybe if ee had better broadband that match virgins i would of left but still no reply from complaint guess dont take them seriously

A company rep signed up my brother inlaw who felt he had to sign to get rid of him. As my brother in laws responsible adult I contacted the rep shortly after and informed him that my brother in law could not enter into a legal agreement due to mental capaacity.
However equipment was subsequently delivered i tried to return it to shop to be told to sort it with helpdest.. after a great effort to get through told that the security had not been passed and they would have to send a letter with password anout 3 weeks later this arrived but my brother in law received a demand for £89 ....today attempted to get through to complain after over one hour directed to bot which asked a number of non relevant questions and offered no escape route. I think the NCA should take a look at this company. All the other reveiws seem to confirm this is a scam operation designed to fleece people

No internet again, every day this week and multiple disconnections for months. Nobody has a clue what's happening. Have a business contract which means absolutely nothing despite promises of service backup which is through dongles, which don't work!

the WORST broadband provider ever, pure shit. i’d rather off my self then pay a penny to them again, unreliable, inconsistent, over priced rubbish. wifi cuts out and doesn’t work been months since it’s worked and thank god my contract is up, and they have the audacity to charge me, sod off

My hub stopped working and the following happened (after an hour or so on the phone)
"Our engineer will visit you in 5 days to check the box is broken if it is he will give you a new one"
No engineer turned up or new box so i phoned again
Ah they said we had the engineer down for 2 days time
So i sent a screen shot of VMs message to me to prove they were wrong.
"Oh well you will have to wait another few days for an engineer to show up but we will get the box to you by wednesday (2 days time)"
No Box or engineer
Another online chat - we have delivered the box to the wrong place (17 miles away). So i am going to cancel the order and order a new one which will arrive in 3 days ?? But this time i can install it myself as no engineer will come
So now i am waiting still - I am meant to be on VMs vulnerable list but that does not make any difference, loads of words like we understand, we emphathise etc but no action. I have asked for the issue to be escalated but the agent would not do that. I have asked for a phone call back but that has never happened. Oh I did get an email fron their complaints dept stating that they had resolved my issue - which it obviously has not - been resolved and they will credit £20 to my account. I don't want money I want service, I want a replacement box in otherwords. (around 8 hours spent on the phone and chatrooms so far) ........ to be continued

I had frequent discussions with customer service over the past month regarding ongoing internet issues. For the last five days, I completely lost connection. An engineer visited two days ago and replaced the router and cables, but by the time she left, the internet was still not working. She confirmed the issue was not from inside my home and mentioned that Virgin Media has been experiencing wider service issues recently.

As someone who works from home, this has been extremely frustrating and disruptive. After wasting many hours speaking with customer service without a proper resolution, I eventually decided to switch to another provider. Honestly, I wish I had done so much earlier.

Virgin broadband let down by clowns for engineers and pathetic customer service.
The engineer could not get our service up and running,you could see he was getting more and more exasperated and called in his sidekick who also did not understand.
They actually left me to call in someone else to sort the issue, an independent expert came in and sorted the problem, called the virgin engineers something very rude and then charged me £70.
The trouble I had getting it through to virgin I was not prepared to pay independently was horrendous and to this day I don't think I ever got a refund.
The ongoing service was fine but when sky offered a better price we decided to leave virgin.
We received a bag to return the equipment, being disabled we asked virgin to arrange a home collection.
Weeks later no-one had called.we then started getting letters saying we would be charged for the kit.
We dropped off said kit and got a receipt and still received threats that we had been charged and debt collectors could call.
What I haven't mentioned is every time you call virgin it can take over 30 mins to talk to someone who's first language is not English. I each case the phone calls were a waste of time.
Very frustrating and never any apology just more hassle. I personally would never use virgin again.

Would like to give no stars this as got to be the worst network provider always going off and all they do is tell lies when I signed up this stations that I never received can't wait to get rid of this do yourself a favor keep well away

The website for help is an utter abomination , trying to just report anything get to a chat or a useful page is impossible for anyone outside of Stephen Hawking.

Ludicrously expensive just for good measure

Genuinely never write reviews but feel compelled to let people know what a complete waste of time it is to take out a broadband package with this company. Was supposed to have it installed 1st May, only for the engineer to turn up and tell us that the contractors had not come and set things up right. Leaving us with no internet. Zero communication about what had gone wrong. Called up to cancel immediately, then got sent a bill! Called (again) for the bill to be taken off our non-existent account, to which the customer service rep promised had happened. Just woken up to a bank notification saying Virgin Media have taken a payment….. off to call them again then.. Complete waste of time from start to finish. Wish I’d looked on here beforehand!

Swapped to virgin media. Service is terrible. Signal drop out is constant after an outage was repaired some months ago

Beware this company is scamming people.
I contact virgin media and told them that I am moving house, I told them that I am receiving the key on 14th of may and specifically told them to get someone mounting my plate on 16th of may, three times they booked the engineer before 14th.
They failed to turn on my internet on Saturday, so i had called them to check what happened, the cable guy instead of turning on my internet he canceled my contract without my agreement, figured it out 6hours later after still having no internet, called again on sunday for another 3-4hours told the lady that i don’t want a new contract and that i am not idiot to donate money, i told her that i have a promotion in my contract for 30£ /month and i am not and idiot to pay an early contract termination just to get a different contract, either way I asked to be transferred to someone that is understanding english because it was visible she had no english understanding, she transfer me with another guy who present it self as a cable guy who set me up as a tv not broadboand, now one week later i am receiving an email with a24month contract for 60£, dear Virgin Media I kindly ask you to send me all the call records, i agreed for each of them and i want you to point me out on which call i agree with a 24month contract, what you guys did is totally illegally, i am looking trough all this reviews and i can see this is your way to operate to scam people, I will post you on the all social platforms, I want you to fix this problem asap, I challenge you to show me where i agree for this.

Terrible to watch through the app. Doesn't recognise any previously used device and locks you out.

I contacted Virgin Media via Instagram after waiting several days for a response to my email about an existing complaint and outage compensation.

The interaction took around four hours and was extremely frustrating. I had already explained that I was not asking for a discretionary goodwill gesture. I was asking for the formal Automatic Compensation calculation due under the Ofcom scheme following a long-running broadband, TV and voice fault.

Virgin Media had previously confirmed in writing that I remained eligible for automatic compensation, that the final amount would be calculated once the fault was resolved, and that a separate £43.27 goodwill credit had already been applied.

Despite this, the Instagram team initially treated my request as a general goodwill complaint and offered an additional £10 for inconvenience. That completely missed the point. I had to repeatedly clarify that this was not a request for “further compensation”, but a request for the rules-based automatic compensation calculation.

Eventually, they agreed to raise a complaint and asked for my preferred contact method. I have requested a written response by email so there is a clear record.

The Instagram channel did get the issue logged, but it should not take four hours for Virgin Media to understand the difference between goodwill and Ofcom automatic compensation. The process felt inefficient, poorly joined-up and unnecessarily draining.

Tied down to an extra 24 month contract because they cannot find chat records from their staff...
My contract was due to end March I phoned in January to state i wanted wifi only after my contract ended I will be cancelling my tv.
Tried to watch football 2 days after to find my tv was disconnected already. I phoned and was eager to get it back up as football was starting in 1 hour. The person on the chat said multiple times its a rolling contract you can cancel at any time but to reactive your old tv contract you need to sign this one. I did not take screenshots of that chat but I had dates and times. Now it turns out I have to commit to the 24month extra contract because I dont have proof of the conversation... absolutely fuming. Disgusting behaviour and now I know I should screenshot everything when it comes to virgin media. Do not recommend at all.

After being with virgin media (NTL in the old days) for 20+ years I’ve finally had enough. Broadband went out yesterday, still on and off today so o can’t work. Freelancer so lost a days pay so far. I was out of contract, had been meaning to renew, but I’ve left and gone to sky for faster broadband and half the price. I tried online support and phoning and no one would help or give any information.