john crossley

Please explain why on the 28th May 2026 you stole £33.51 from my bank account. As I am no longer a Plusnet customer, and as I did not authorise the payment, in my book that is theft. It is inexcusable, especially as on the 5th May 2026 you sent me an email which clearly acknowledges that I will be leaving Plusnet on 11th May 2026. It also goes on to say, and I quote:

Your final bill and Direct Debit
 
We'll send your final bill with all charges up to and including 11 May 2026. If you've paid too much, we'll refund the difference on this bill.

There are no early termination charges.

Please keep your Direct Debit active. We'll cancel it automatically once your final bill is settled.

I expect the £33.51 to be returned immediately as well as the partial refund for the unused days of May.

I did try phoning your call centre but you don’t seem capable of answering the bloody phone.

I have an Aviva Zero policy. All I want to do is cancel the auto renewal. I have logged into my account and then clicked on “change auto renew”. It takes me to “Live Chat”. Why the hell do I have to use live chat just to change the Auto Renew preference. And also I have now spent more that an hour waiting to speak to someone on live chat. This is utterly appalling. I will NOT be renewing my policy with you. If you do not cancel the Auto Renewal I will report you to the ombudsman.

In the spirit of the late, great, Victor Meldrew, “I don’t believe it, I don’t bloody believe it.”

Two and a half hours to fit 4 tyres is an absolute bloody joke.

The car was booked in for 4 new tyres fitting at 14:00. I arrived a few minutes before and the guy in reception told me that everything was ready and waiting for me. He also said that as well as fitting the 4 new tyres that they would check the wheel alignment. I asked him how long all this would take and he told me about 80 to 90 minutes. He asked if I was going to wait, I sad no, I would go for a walk. At 14:30 I received a text message to say that they had just started work on my car. That annoyed me as at 14:00 I was told everything was ready and waiting for me. At 15:00 I received another text message. It said that they had completed the “Health Check” and that some work may be required. When I looked at the attached report it said that the car needed 4 new tyres - talk about stating the bleeding obvious - I know it needed 4 new tyres that was why it was booked in in the first place. In fact it was me that told Kwik Fit that the car needed 4 new tyres. The report also stated that the spare tyre had not been checked as it was inaccessible. Inaccessible! INACCESSIBLE!!! All you had to do was look in the bloody boot you mentally negligible halfwits.

I arrived back at the workshop at 16:00 and noticed that the 4 new tyres had been fitted. I walked into the reception and the guy in there told me that my car was now waiting for the wheel alignment check to be carried out and that it was the next in the queue. At 16:30 I was still waiting for the wheel alignment check to be carried out so I asked for my keys and left.

On Sunday afternoon I went onto the Youfibre website to see if their service was available where I live. On Monday morning they phoned me and I told them that I wasn't interested. They then phoned me again on Monday afternoon. Again I told them I wasn't interested. They phoned again this morning (Tuesday). This is tantamount to harassment.

The app does NOT work. Tried installing it several times and nothing happens. I just get a screen that says "rated excellent on Trustpilot".

GARBAGE

Considering that EE is a communications company their communication skills leave a hell of a lot to be desired. In fact talking to people at EE is akin to talking to a lobotomised amoeba with learning difficulties. And a ONE HUNDRED AND SIXTY-SEVEN percent price increase in call charges just for buying a new phone is tantamount to extortion.

On Wednesday 5th November 2025 I went into the EE shop in Wakefield with the intention of buying a new phone as my current one is very old and has several faults. I told them that I wanted to transfer my current number to the new phone. I initially spoke to a young lad and he said no problem. Then he told me that my call charges would increase from 15p per minute to 40p per minute but with no explanation whatsoever as to why the cost would be so excessive other than thats the cheapest rate. As I made to leave the shop he said he would have a word with his manager. He spoke to a young woman who looked like she was bored to death. She came over to me and again it was the same thing 40p per minute with no explanation other than that was the cheapest rate. I have been an Orange/EE customer for 30 years, so loyalty counts for nothing. I left the shop.

I sent an email to the CEO of EE explaining the situation. A mentally-negligible-halfwit in Executive Complaints tried to contact me several times by calling the phone that was faulty even though I had clearly mentioned that the phone was faulty in the email. He then sent me Ann absurd nonsensical email in which he didn’t even address the issue of the call charges. In fact the email looked like a template for an internal document that had only been partially completed. What utter incompetence.

I then received another email from a different person in Executive Complaints who told me the following:

I could continue to use my current phone and sim card for 15p per minute.
I could put my current sim card in a different phone and would only be charged 15p per minute.
I could trim down my current sim card so that it would fit in the latest phones and would still only be charged 15p per minute.

So that begs the question why does transferring my number to a new sim card result in such an extortionate price hike.

Good bye EE. Hello 1p Mobile.

Utterly appalling customer service.

Auto Windscreens damaged my car when they fitted a new windscreen.
Auto Windscreens lied about the damage, claiming it was there before they started work on the car.
Auto Windscreens have ignored the two emails I have sent them politely asking for a refund of the £100 I paid them.

On Saturday 3rd August 2024 I took my car to your Leeds depot to have its windscreen replaced. The work was carried out by a guy called Lee. Not only did Lee replace the windscreen, he also put a 4 inch scratch on the roof of the car.

I was sat in the reception and I noticed Lee drive my car out of the workshop. As I walked out of the reception Lee was stood by the drivers door of my car rubbing his finger along the roof (the CCTV cameras covering the carpark will prove that). I stood by his side and he continued to do this. He then told me about the new windscreen that he had fitted. After a few minutes I asked him what the scratch was on the roof. He feigned shock and surprise, and said that he didn’t know, and that the scratch was there prior to him starting work on the car. I told him that it wasn’t. He seemed to have difficulty in accepting this, repeatedly denying that he had caused the damage and kept making out that the scratch was already on the roof prior to him replacing the windscreen. He then told me that he couldn’t access the video that he took of the car prior to starting the work and said that someone in the office would view the video on Monday morning and contact me. That never happened. His parting words to me were, “it will buff out,” at which point he just walked away from me to start work on the next vehicle. That is an utterly appalling way to treat a customer.

On the afternoon of Saturday 3rd August 2024 I made an official compliant via your website. Ian Layfield admitted that Auto Windscreens were liable for the damage and arranged for the damage to be repaired at a repair centre a few miles from where I live. However, it took three days, yes, thats right, three days to repair the damage that an employee of Auto Windscreens had done to my car, so that meant that I was without my car for three days.

On Monday 14 October I sent an email to Ian Layfield politely suggesting that the £100 I paid Auto Windscreens should be refunded as a gesture of good will. Ian Layfield seems to have gone into hibernation as he has so far not responded to that email. Auto Windscreens were quite zealous in their demands for payment prior to the new windscreen being fitted, yet it seems that Auto Windscreens are not quite so keen to offer compensation for their poor workmanship.

I accept that accidents do happen, but to deliberately lie about it and to make out that the damage was there prior to the work starting I find utterly galling. Do your employees not have to common decency to own up to their mistakes and to take responsibility for their own actions.

So, to reiterate, I was without the use of my car for three days due to the incompetence of an Auto Windscreens employee. Not only that, but he also had the audacity to lie about the damage and claimed that it was there before he started work on the car. I don’t think that I am being unreasonable in asking for compensation, do you.

Hayseldens Barnsley

Never, absolutely never, in all the years that I have had my cars serviced by Hayselden’s have I been given two quotes for a service. When I booked my car in for a service on Friday 19th July 2024 the service advisor asked me “do you want a big service or a little service”. Well that puzzled me. I told her I had no idea. She then told me that the last big service was in 2019. As that was five years ago I told her to do a big service. She seemed quite shocked and surprised by my answer and said “are you sure about that”. That set the alarm bells ringing in my head. She then gave me two quotes. One for the little service and one for the big service. The big service included replacing the spark plugs (we’ll come onto them later). On the morning of Friday 2nd August 2024 I again spoke to the service advisor and told her that the service indicator in the car displayed “OIL SERVICE” but she wouldn’t listen to what I was telling her. I also reminded her of what she had told me when I booked the car in for a service and she seemed to go into denial. I hung up. When I took the car in on Tuesday 6th August 2024 it was agreed that only an oil service would be carried out. I told her that when I am paying Hayselden’s a premium rate to service my car I expect them to know what service is required and for them to advise me of any other work that it is recommended to be carried out. They are the professionals and they should advise me accordingly. Her response was “we give you two quotes so that YOU can make the right decision”. So by doing that Hayselden’s are absolving themselves of all responsibility when the manure hits the fan.

Now the bit about spark plugs.

When I went back to collect the car I asked the service advisor how often the spark plugs should be changed. She told me that they recommended changing them every 40,000 miles or 4 years, whichever came first. The last time the spark plugs were changed in my car was 5 years ago. So that begs the question why was I NOT advised that they need changing when I booked the car in for a service. To reiterate, if it is recommended that the spark plugs are changed every 4 years and mine were last changed 5 years ago, why was I not advised of this.
At no point during the phone conversation on 19th July was I advised that the spark plugs should be replaced.
At no point during the phone conversation on 2nd August was I advised that the spark plugs should be replaced.
At no point when I handed my car over to Hayselden’s on the morning of 6th August was I advised that the spark plugs should be replaced.

If the service manager thinks that that is good customer service then he is in the wrong bloody job.