Three UK Reviews 59,452

Gio and Saira made my visit very memorable and I left happy

Chris helped me switch providers, it was very simple and easy, he explained everything clearly. He was very friendly and polite thank you. He was honest made sure we had the best deal that suited my siutuation eg for travelling

Great customer service. Came in for new phone. Alex and Martin were very helpful with new setup and transfer.

Have robbed me for the whole duration of my 2 year contract with them.

Paying three £22.50 for handset and £22.49 for the airtime(simcard)

Never missed my bill always on time... I had to get a giffgaff sim card due to constant issues from the service, issues never resolved when call and always a rude advisor on the phone.

The company runs of robbing hard earned money and lies to their customers !! If I could attach the voice recordings I have of my phone calls, always denied a manager, told im speaking to a manager then find out im not and was lied to, chucked around several different departments to get no prevail after countless ends of hours on the phone trying to resolve the issue.

I have a disabled son and a physically disabled partner. Stressed this enough times on the phone to three,

Imagine paying for unlimited services and trying to call youre disabled partner to see if their ok whilst out and you get "owhhh noo sorry you haven't got enough credit to make this call" when you're supposedly unlimited ?

Never ever again will I go with Three for phones, contracts or anything in that matter.

Just lost yourself a very valuable customer had x4 different accounts with them at once, one for my phone, my partners and my sons galaxy tab a7 and my daughters phone..

Was happy to rob me £100+ monthly and never resolve issues. Instead just constant deception and lies from the company.

Today I begged gor a manager was told I was being passed to one and was lied to yet again, I got this all on call recording.

If I wasnt to pay my bill and not stick to the agreements of the contract id be in court or summons to court for breaching my side of the contract. But its perfectly fine that this multi million company gets away with robbing and lying to their customers ?

Its utterly disgusting that they are allowed to get away with this and treat loyal customers the eay they do.

Seems like Three thrive of robbing disabled families like mine

Joe was very efficient and friendly and helped me understand everything and made my experience very simple and easy.

Had great service from staff at 3 in Maidstone …very helpful and guided me through the set up problems
Thanks to Jack and Erin

I never recommended others people do contact with Three Company . There are F* Scamer .
My experience of Three has felt like a huge con. Could never get past security to use my 14 cooling off period or file a complaint or even cancel my contract. When I wrote to them they confirmed my account number is not attached to my name. So they got 24 months worth of money out of me for a service that didn’t work and wasn’t fit for purpose. When I cancelled the DD they set a credit agency after me despite the contract having expired. My account ended up in credit but I struggled to retrieve my money and as a result had to involve the Communications Ombudsman. I will never use Three ever again and I do NOT recommend. It’s felt like a scam and it’s still not resolved. CO gave a deadline of 28 days and they only have 3 working days left. Save yourself a fortune, a battle and the stress and go elsewhere.

Robb was superp! Really helpful and efficient. Thank you so much!

Seriously
From Last 7 months I’m using an 2 Sim Contracts for my new E-Commerce Business and after my eligible time period i try to upgrade and I don’t know why they didn’t accept my upgrade request.
If any customer has trusted you and using your services from last 7 months then what’s wrong.
I have never my any bill.
Name- PATHIKKUMAR PATEL

Order no-685967942A

Kavita is a superstar

Excellent professional service

Signal has been absolutely shocking last couple of weeks, went on holiday to wales and couldn’t get anything at all luckily the place had WiFi.

My daily work commute has been the same for years and the last couple of months I can’t even load a song or podcast to play my signal is that bad!!

Paying £64 a month and can’t even load the basics, I’ll be switching providers when my contract ends.

Great offers and customer service from Wojtek.

Customer service is absolutely terrible. I took out a Three mobile broadband contract, for the first few years broadband speed was great, the speed then dropped and I could not use it, even in the same house it had previously worked in. I contacted them and they said the signal in my area wasn’t good enough, even though it had worked before and you can check on the website for your postcode and it had a good strength. They told me it wouldn’t work so I should cancel my account, no reward for being a loyal customer. I agreed to cancel but continued to be charged. Contacted them again and they had no record of cancellation. Cancelled it again. Was told to send the box back which I did, they said they didn’t receive it. They then said case was closed no further action and refunded me outstanding credit. I then get an email saying I owe them for the box and they would refer me to a debt collection agency no prior warning, I called immediately and paid for the box even though I had sent it back becuase I did not want a mark on my credit report. Then told it would not be referred and in fact due to my complaint they would refund what I had paid. I then recieve an email from debt collection agency. I contact three and they said I’m in credit they owe me money and I need to tell debt agency this. I have spent hours on the phone to Three trying to cancel my account when they are the ones that told me to! Absolute shambles steer clear as they have no loyalty to customers, service is terrible and they don’t care!

Harrison has been very helpful and understanding with my situation. I cannot speak english but he managed to sort my queries out using chat gpt. They were both really helpful. Would recommend.

Akaash took the time to explain everything clearly to me so I could make an informed choice. I felt valued as a customer and was treated exceptionally well despite my limited technical knowledge and understanding. I came away with all that I needed at a very competitive price. Very helpful and friendly staff.

absolutely shocking broadband don't even think about

Yeah three sim very good and the staff is very polite and friendly and specially mr. Jay customer assistance is very friendly and polite with us.

Immanuel was very helpful and even set up my new phone!

Excellent and knowledgeable help from Jake. He kindly sorted out all our problems.

Graham helped very very quick and easy