SquadLocker Reviews 8,479

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and the ease of the ordering process. Reviewers are particularly impressed with the quality of the products received. However, some customers also noted issues with product quality, specifically mentioning that some items arrived with poor image dimensions or images that were already peeling. There were also occasional reports of replacement orders not arriving in time for specific events, despite quick customer service responses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the responsiveness,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and efficient communication... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Order

Reviewers mention positive feedback about their orders. Many customers appreciate the quick response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased gear for a kiddo on our team and wanted to see the process to potentially expedite. Even though it was not an option, Jairo did a great job explaining how the ordering process worked and wen... See more

Rated 5 out of 5 stars

Michelle E. was so helpful and prompt when I sent an email regarding my order. She made my experience with SquadLocker an enjoyable one.

Rated 5 out of 5 stars

Everything was handled professionally. upon receiving first order, it was too large so i contacted you all about a return. Jairo responded and took care of me in my return and new order fulfilled. J... See more

Rated 5 out of 5 stars

Response time was quick and helpful. Our service rep Bohdan had efficient solutions, was helpful, and had fantastic follow up to ensure our questions and needs were met. This is the first year our p... See more


Company details

  1. Software Company
  2. Activewear Store
  3. Custom T-Shirt Store
  4. Printed Clothing Store
  5. Sportswear Store
  6. Uniform Store

Information provided by various external sources

Create and sell all of your custom sports team gear, in one spot, online, without the hassle. Never a setup fee. No minimum order. Free logo design & edits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

very happy coach and customer

I have been a Squad locker customer for about a year. They have been extremely helpful and my team loves their gear. To be specific, I can truly say that Anzhelika S. has gone out of her way to help me on several occasions. Great company, great product, great people.

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Wrong suit description, but helpful customer service

The sizing was pretty off, and the suit came out incorrectly with the wrong colors, but the customer service from Jairo was quick and helpful, especially since I ended up not needing the suit.

21 May 2026
SquadLocker logo

Reply from SquadLocker

Thank you for your feedback.

We’re sorry there were issues with the sizing and colors of the suit, but we’re glad Jairo was able to provide quick and helpful support throughout the process.

We truly appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

SQLKR customer service always delivers

SQLKR customer service always delivers. A special thank you to Julia Moshkina for recognizing the logo needed some enhancement, provided some options, and worked with me to make sure the final product looked amazing on all the gear and accessory options in the store. From open to close, Julia has been awesome. Thank you Julia and SQL team.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Michelle E

Michelle E. was so helpful and prompt when I sent an email regarding my order. She made my experience with SquadLocker an enjoyable one.

21 May 2026
Rated 1 out of 5 stars

We ordered merchandise and the quality…

We ordered merchandise and the quality was horrible. Then they reshipped the same shirts without giving us any other option. We most likely won’t even wear them.

All statements below are correct, except that the coupon code does not cover what we paid on the original order.

19 May 2026
SquadLocker logo

Reply from SquadLocker

Hi Derek,
Thank you for taking the time to share your feedback. We’re sorry to hear the experience did not meet your expectations.

We want to provide additional context regarding the resolution process. After you initially contacted us about the loose thread on the sleeve, our team requested photos and advised that we would be happy to provide replacement items at no cost once the images were received. When the photos were submitted, there was no request for a refund or alternative resolution, so a complimentary replacement order was promptly processed, upgraded to express shipping at no charge, and rushed into production.

Unfortunately, by the time a different resolution was requested, the replacement order had already entered production and could no longer be cancelled. After you shared your disappointment regarding the replacement being fulfilled, as an additional courtesy beyond the complimentary replacement order, we also provided a coupon code for the value of the products that can be used toward any item within any SquadLocker-hosted store.

We always strive to resolve concerns as quickly and as fairly as possible, and we regret that this experience left you frustrated. If you would still like to discuss the matter further, please feel free to reach out to me directly at nbatista@squadlocker.com.

Thank you,
Natalia

Rated 5 out of 5 stars

Anzhelika is fabulous they were…

Anzhelika is fabulous they were thoughtful helping us to create the most beautiful design for our group! She helped us develop a fabulous concept that honoured our inspiration but made it even better!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience for my Organization

My experience with SquadLocker has been great, especially when it comes to creating and updating our organization’s store. The setup process was straightforward, and making changes, whether adding new items or adjusting details—has been quick and easy. Ordering has been smooth for our families, and communication throughout the process has been reliable. Overall, it’s been a helpful platform for keeping our organization’s gear organized and accessible. Particularly Bohdan and Honor have been a pleasure to work with.

18 May 2026
Rated 5 out of 5 stars

5 star Service!

Haven’t received the finished products yet since I just placed the order, but the experience so far has honestly been top notch. Anzhelika made the entire process feel effortless. Super responsive, incredibly knowledgeable, and just genuinely pleasant to work with. You can tell she really cares about getting things right. Already looking forward to ordering again.

19 May 2026
Unprompted review

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