We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product... See more
Company replied
I was searching to buy an older version of MS Office so I could keep running Publisher on a new Windows11 computer. There were so many sellers online and I knew many of them were scams. This business... See more
Company replied
Alex helped me purchase hard-to-find software, as well as installation support--all at a discounted New Year's price! The next day, he helped me install the software on my laptop using remote tech su... See more
Company replied
Company details
- Software Company
- Cloud Computing Service
- Computer Software Store
- Software Vendor
- Telecommunications Service Provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're committed to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issues downloading software
I had several issues downloading Microsoft 365 Personal and Alex resolved each issue very professionally. Alex was extremely patient with me and answered all my questions. Alex got my software loaded and got me started using it. Awesome support!
27 May 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your experience, Mark. We’re so pleased to hear that we were able to resolve your Microsoft 365 Personal installation issues and provide the patient, professional support you deserved. It’s great to know all your questions were answered and that you’re now up and running successfully. We truly appreciate your feedback and your support.
Alex,
Alex,
Appreciate the patience shown by Alex.
Worked me through the process of installation.
Would recommend him to friends.
Thank you for your assisstance.
27 May 2026
Unprompted review
Reply from My Choice Software
Thank you for your kind words and recommendation Gary. We’re glad we were able to make the installation process smooth and provide the patience and support you needed along the way. We truly appreciate your feedback and your trust in us. Thanks again for choosing our team.
Excellent Service
Alex was extremely helpful and took time out to do what was necessary to get my 365 office installed and running successfully.
His service was very much appreciated :)
26 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words Michael. We’re thrilled to hear we were able to get your Microsoft 365 installed and running smoothly. Providing helpful and patient support is always our goal, and we truly appreciate you taking the time to share your experience.
Reply from My Choice Software
Thank you so much for your kind words Henry. We’re thrilled to hear you had a helpful, professional, and friendly experience. We truly appreciate your support and look forward to assisting you again in the future.
Initial problems quickly resolved
I initially had an activation problem, but Jake F. got everything rectified promptly. I was very impressed by the speed of the response and the quick fix.
19 May 2026
Unprompted review
Reply from My Choice Software
Thank you for your feedback. We’re glad we were able to quickly resolve the activation issue and get everything working properly for you. We truly appreciate your patience and are happy to hear you were impressed with the responsiveness and support. Thanks again for choosing us.
Jake was very helpful and getting…
Jake was very helpful and getting Wendell's 11 to work. It wasn't easy, trust me, it wasn't, but he knew how to get it to work correctly and he succeeded and to me a lot like me, you had, sometimes you have to push to get it to work, you have to go beyond what's in front of you to see what's behind you to get it to work correctly, he did, he did a great job and that will make me go back to my choice software and I appreciate it Jake very much and have a great day.
19 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the thoughtful review, David. We truly appreciate you taking the time to share your experience. We know getting everything working correctly wasn’t easy, and we’re glad we were able to stay persistent and help get Windows 11 running the way it should. Your kind words about going beyond what’s in front of you really mean a lot. Thank you again for your support and for choosing My Choice Software — we look forward to helping you again in the future.
Issue was resolved quickly
Issue was resolved quickly. Tyler was direct with his instructions, was able to resolve the issue quickly.
19 May 2026
Unprompted review
Reply from My Choice Software
Thank you for your feedback, Lisa. We’re happy to hear we were able to provide clear instructions and resolve your issue quickly. Delivering fast and effective support is always our goal, and we appreciate you taking the time to share your experience.
Easy to download and use.
9 May 2026
Reply from My Choice Software
Thank you for your review, Rebecca. We’re glad to hear the download and setup process was easy and convenient for you. We appreciate your support and look forward to helping you again in the future.
Purchase software from MyChoiceSoftware.com
We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out and gave us a great pricing with a volume discount. After we made the purchase, the licenses came via an email immediately and we were able to install the software following the instructions without any glitch. We are very happy with the purchase and would definitely go back to them again in the future for all our software purchases.
6 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your thoughtful review and for choosing My Choice Software for your software purchase. We’re thrilled to hear that we were able to provide prompt support, competitive pricing, and a smooth purchasing experience from start to finish. Our team works hard to make the process fast, simple, and reliable, so it’s great to know everything—from the quote to license delivery and installation—went seamlessly for you. We truly appreciate your business and look forward to helping you again with any future software needs.
Jake was incredibly helpful with making…
Jake was incredibly helpful with making sure I was able to access my products and ensure I got my discount! He was very professional and helpful.
14 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your kind words Lana. We’re thrilled to hear we were able to help you access your products and make sure you received your discount. Providing professional and helpful service is always our goal, and we’ll be sure to pass along your feedback. We truly appreciate your support.
Very Impressed with Customer Service
I had several obstacles as I was trying to purchase a Microsoft product, but Jake/Customer Service was great in processing refunds, applying payments to another product, and providing much needed technical advice about compatibility, installation, and features. Very impressed with MyChoiceSoftware.
11 May 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your experience. We’re so glad we were able to assist you through the obstacles and provide the support you needed with refunds, product compatibility, installation, and features. Delivering knowledgeable and dependable customer service is our top priority, and we truly appreciate your kind words and support of My Choice Software.
He walked me through all which I was having getting my download.
He walked me through all and any difficulties that I was having and was very well informed regarding the product. The process took less time than I had expected. He was polite and very well spoke. I would recommend his service to anyone!
12 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for your thoughtful review, Edward. We’re thrilled to hear that your representative was able to guide you through every step of the process and make everything quick and easy to understand. Providing knowledgeable, courteous service is very important to us, and we truly appreciate your recommendation and kind words.
Jake
Jake, the Representative, was knowledgeable and professional. He knew exactly what he was doing and allowed me time to retrieve the information sent or showed up on my computer. I am very pleased with his service.
12 May 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience. We’re so glad to hear that we provided knowledgeable and professional service while making the process smooth and comfortable for you. We truly appreciate your kind words and are happy to know you were pleased with the support you received.
Quickly, Politely Resolved the Issue
Quickly, politely resolved the issue.
12 May 2026
Unprompted review
Reply from My Choice Software
Thank you for your feedback, Tom. We’re glad we could resolve the issue quickly and courteously. We appreciate your support and the opportunity to make things right.
Software arrived within minutes of my…
Software arrived within minutes of my order and follow up to my questions was prompt and concise. Jake F was great to work with in customer service/ support.
9 May 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to leave such a great review, Rick. We’re glad to hear your software was delivered quickly and that our follow-up support was helpful and efficient. We are especially happy to know our customer service made a positive impression. We truly appreciate your business and look forward to assisting you again in the future.
Jake F was very professional
Jake F was very professional, with great customer service. I enjoyed working with him to solve my software problems. Such a pleasure to work with
7 May 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the kind words Van. We’re thrilled to hear that we provided professional service and made your experience a positive one. Delivering great customer support and helping solve software issues efficiently is always our goal. We truly appreciate your feedback and look forward to working with you again in the future.
The installer was able to spot and…
The installer was able to spot and correct and ongoing problem in my system even before he began the installation.
7 May 2026
Unprompted review
Reply from My Choice Software
Thank you for the wonderful feedback Earl. We’re glad we were able to identify and resolve the ongoing issue with your system before starting the installation process. Providing thorough, proactive support is something we take great pride in, and we’re happy to hear you had a positive experience.
Windows 10, initial failure to activate resolved by telephone
Jake F. answered my question quickly, my Windows 10 key was not accepted on initial entry, so new software install was not activated. With telephone guidance, Jake walked me through the 'activate by telephone' and within minutes the software was activated. Very friendly demeanor and willing to wait while my screen took time to refresh at many steps in the process. An excellent experience with MyChoiceSoftware after initial failure to activate with the Windows 10 I had purchased online from MyChoiceSoftware.
25 April 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience. We’re glad we were able to quickly help resolve the Windows 10 activation issue and guide you through the telephone activation process. Providing patient, friendly, and knowledgeable support is very important to us, and it’s great to hear we made the experience smooth and stress-free. We truly appreciate your trust in My Choice Software and your thoughtful feedback.
Jake was great help getting me the…
Jake was great help getting me the right software
6 May 2026
Unprompted review
Reply from My Choice Software
Thank you for the great feedback Justin. We’re happy to hear we were able to help you find the right software for your needs. We appreciate your support.
Finn was very helpful and friendly.
6 May 2026
Unprompted review
Reply from My Choice Software
Thank you for your review Jeff. We’re so glad to hear we were helpful and friendly during your experience. We appreciate your feedback.
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