Lumify Learn Reviews 112

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, supportive nature, and clear explanations, making the learning process enjoyable and effective. The user-friendly learning platform and well-structured courses also contribute to a positive experience, with many appreciating the ease of balancing studies with other commitments. However, some people were dissatisfied with the tutor availability and the overall student support, mentioning that it was not always responsive or helpful.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the trainers and mentors for... See more

User experience

Customers had positive experiences with user experience. Many reviewers expressed delight and pride in their... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and patience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig Rossow is an amazing trainer he's super helpful and understanding! I enjoyed every minute of my Information Technology III course and I'm just sad it has to end. Craig is super fun to talk to... See more

Rated 5 out of 5 stars

Did a cert IV in Networking and my instructor was Dan Armstrong. The course was great and I learnt a lot and the learning guides were very easy to follow. Dan in particular made the course much easier... See more

Rated 5 out of 5 stars

John was one of the coolest people I have spoken to over the phone. He was full of joy & was actually interested in my background, what I am doing now & my future. It is very rare to find pe... See more

Rated 5 out of 5 stars

Sally made it possible for me to undertake my course, helping through difficult times due to medical complexities and has been amazing right through. Raji, has been absolutely amazing at helping me... See more


Company details

  1. Training Centre
  2. Computer Training School
  3. Education Center
  4. Software Training Institute

Written by the company

Lumify Learn provides quality, self-paced, vendor-certified, and nationally accredited Information Communications Technology (ICT) training, leveraging 30 years of experience, skills and knowledge accumulated as leaders in this industry from being part of the Lumify Group. Lumify Learn allows students to study their way, from anywhere, at any time, with industry-recognised courses and qualifications to let them hit the ground running on graduation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

112 reviews

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Rated 5 out of 5 stars

Rajee was very supportive and helpful…

Great learning experience with Lumify Learn. The trainers and support team were very supportive throughout my course. Rajee was helpful, patient, and guided me well during assessments and role-plays. Thank you for all the support.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

A true turning point in my career and personal growth.

I was a bit hesitant to write this review, not because I don't have anything to say, but because I don't think words can truly do them justice. Honestly, my experience with Lumify Learn wasn't just an educational journey but way more than that, it was a fundamental turning point in my life.

Their role wasn't limited to providing technical knowledge only, they helped me completely change my perspective on both work and life. This place is different from any other institution I’ve encountered, they have a unique way of guiding and training you that makes you see the big picture and truly believe in your own capabilities.

I am deeply grateful from the bottom of my heart to everyone who was part of this journey. The honesty, professionalism, and support I found made me feel like I was in the right place, always pushing me forward and made me aware of my ability's.

I wish them continued success and growth because they truly deserve it. If you are looking for a place that makes a real difference in your future, this is the place 100/100.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Craig Rossow has been the most…

Craig Rossow has been the most delighted trainer in my whole world. After two years studying the ICT30120 Certificate III in Information Technology Elective Focus (Basic Cyber Security Awareness). Craig Rossow has guided me through the course effectively and it is such a great pleasure having him as my favourite Lumify Learn trainer of all time. I'm very delighted, honoured and proud to be a student of Lumify Learn getting through each module of the course. Thank you again Craig for everything you have done for me.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience was provides excellent...

My experience was excellent because the staff went out of their way to help me find what i needed, and the checkout process was quick and easy. The Trainer Rajalakshmi Kandasamy were friendly and i feel comfortable and welcome every time we have a meeting. I have a good learning and gain the experience in what i have studied. I thank her in so many ways that i can say she's a great Trainer and thank you again.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

My autistic son signed up with this…

My autistic son signed up with this company when he was unemployed. He very soon after found employment. Due to his mental health he found working and doing this course very overwhelming. Anyone who knows anything about the spectrum would understand this.
Because of this he dropped out of the course.
When he enquired about the process of stopping the study he was told that he could either continue with his fortnightly payment or pay over $5000 to pay the course out. He didn't have the lump sum so continued to pay his fortnightly payments.
Yes he signed the contract with all the legalities but being on the spectrum he wasn't fully aware of how working and studying would affect him until he started working.
When he started this course he only did it for a couple of weeks before he stopped and enquired about canceling it, and has up to date now paid $3900 for nothing!
He again contacted them explaining his situation but they are not interested.
He asked, due to the fact that he has not participated in this course, something that would be very obvious to them. If they would accept the amount he has already paid as full payment.
There answer is no.
So my advice to any mums out there with a child on the spectrum, or anyone on the spectrum themselves. Make sure you will be able to cope with these courses before you sign up.
If you find that you can't it's bad luck.
These people will take your money anyway and have no empathy or compassion for peoples circumstances.
And circumstances can change at any time!
Oh and you can't even leave the correct experience date as the calendar doesn't go back to 2024

19 March 2025
Unprompted review
Lumify Learn logo

Reply from Lumify Learn

Hi Debra,
I’m really sorry to hear about your son’s experience, and I understand how upsetting this situation must feel for you and your family.

While we can’t discuss individual student details in a public forum, I do want to provide some general context. Our course terms, including withdrawal processes and fee obligations after commencement, are clearly outlined at enrolment and are applied consistently across all students.

When students disengage, our team does make efforts to check in and provide support, including outlining available options such as withdrawal and formal review pathways. These processes require a formal submission in order to be assessed.

We also recognise that personal circumstances can change, particularly where health or wellbeing is involved. In these cases, we have a Special Considerations process that allows students to request a formal review of their situation, including consideration of individual circumstances.

We would genuinely welcome the opportunity to have this reviewed formally if it hasn’t already progressed through that process. Please reach out to our Student Support team directly so we can assist further.

Rated 5 out of 5 stars

I did cert 3 in information technology

I did cert 3 in information technology
The Mentor Rajalakshmi Kandasamy help me out so much, she was so supportive to help in any way that would benefit me to learn IT. She knows that people are nervous to learn a new skill, but she makes it feel like you're just learning a new hobby.
I can't thank her enough.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Did a cert IV in Networking and my…

Did a cert IV in Networking and my instructor was Dan Armstrong. The course was great and I learnt a lot and the learning guides were very easy to follow. Dan in particular made the course much easier as he was always willing to help with any problems I came across with my learning and did weekly check-ins. He is a patient and friendly instructor who knows a lot and shares a lot about his time in the industry. highly recommend this course and lumify learn and dan as an instructor

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Lumify Learn Student support is…

Lumify Learn Student support is horrible. We need to ask help or support through Studyspot chat. It takes 2-3 days to resolve any issue. For the amount of fee they charge which is 100times more than Udemy they should provide excellent student service but that is not the case with Lumify.

20 January 2026
Unprompted review
Lumify Learn logo

Reply from Lumify Learn

Hi Shashidar,

Thank you for your feedback. We’re sorry to hear that your experience with student support has not met expectations, particularly in relation to response times.

We recognise that timely access to support is critical, and the delays you’ve described are not aligned with the standard we aim to provide. This is currently under review to ensure queries raised with Student Support are responded to within appropriate timeframes.

While our courses are self-paced, they are designed to be supported by accessible academic mentors as well as student support services. Regardless, that support should be responsive and consistent, and we acknowledge that this has not been your experience.

We will reach out to you privately to review your situation and work through a resolution.

We appreciate you taking the time to share your feedback.

Kind regards,
The Lumify Learn Team

Rated 4 out of 5 stars

Would study with them again!

Little on the expensive side of things, but the quality is there, staff and teacher response is always good and always helpful, I cant really fault them on quality, they keep up with trends the industry is going and teach you what you need to know. Quite happy with my experience with them, again the only thing i would fault them on is their price is higher than other providers but you do get what you pay for i think.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience!…

Sally made it possible for me to undertake my course, helping through difficult times due to medical complexities and has been amazing right through.
Raji, has been absolutely amazing at helping me not only get started, but lead me right though till the end of the course and I never thought I could even get started. Her patience and dedication, even taking time to speak to me from another country while on holiday! Always calm and helpful. What can I say say, thank you, both so very much :)

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Craig Rossow has been an absolutely…

Craig Rossow has been an absolutely incredible trainer from start to finish. Completing my Certificate III in IT has been one of the best learning experiences I’ve had, and that’s entirely thanks to Craig’s guidance and support.

He explains everything clearly, gives genuinely helpful feedback, and always makes the sessions engaging. He was flexible with my availability, patient with every question, and consistently encouraged me to build real confidence in my IT skills.

Craig made the whole course not only easier, but genuinely enjoyable. I’ve learned so much in such a short amount of time, and I’m finishing the qualification feeling prepared and excited for what comes next.

Trainers like Craig are rare – supportive, knowledgeable, and passionate about helping students succeed. I’d highly recommend Lumify Learn to anyone looking to get started in IT.

Five stars without a doubt. ⭐⭐⭐⭐⭐

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Vivek was very helpful and explained…

Vivek was very helpful and explained everything to me . He really is concerned helping people find their path to a better future either in the IT world or other fileds. I had a great time talking with this lovely human being. Wish him all the best in all his endeavours.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

First contact with Vivek was the…

First contact with Vivek was the smoothest interaction I've had with an education provider. Professional, courteous, attentive and approachable he helped me get on the path to my new career with absolutely no stress!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I was trained by Rajee,She was very…

I was trained by Rajee,She was very supportive and encouraging throughout my course. She explains concept clearly and make learning easy.
Overall ,an excellent trainer who truly cares about student.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

AI Engineer Course

I signed up to the AI course but was very disappointed in the experience. It was meant to be an online, self-paced course with tutor support but the tutor was never available. We were just given access to PluralSight videos (which are available for a MUCH smaller monthly fee) with no support and little to no instruction on how we should proceed through the course. After a few weeks of such a terrible experience I requested a refund. Not only did they take $750 from the refund for 'admin costs', they wouldn't process the refund for 6 weeks. Even then, after six weeks I still hadn't received my refund. I've had to chase them up and apparently they missed the payment run and I'll have to wait longer. No compensation, I'm just meant to wait for a refund of thousands of dollars. Just awful.

27 October 2025
Unprompted review
Lumify Learn logo

Reply from Lumify Learn

Hi Liam,

Thank you for sharing your experience, we’re sorry the course didn’t meet your expectations. While our programs include structured self-paced learning with one-on-one trainer support, we understand this format wasn’t the right fit for your learning style.

We acknowledge the onboarding/login issues you encountered and the frustration this caused. Our trainer discussed alternative pathways and transfers, and as confirmed during a call with a team member, your refund has been finalised.

We appreciate the feedback; it helps us improve clarity around course delivery and support. Wishing you all the best in your AI learning journey.

Lumify Learn Team

Rated 5 out of 5 stars

Amazing teacher/professor/trainer. CRAIG

Amazing teacher/professor/trainer.
Couldn't ask for more, my trainer Craig was absolutely amazing.
Great training sessions, very comprehensive towards my availability, always giving constructive feedbacks.
Teachers like Craig are hard to find, it makes this whole study and working a very different and enjoyable journey.
I would definitely recommend Lumify Learn to anyone that would like a fresh start.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Enrollment Experience with Lumify Learn

I worked with Lumify Learn Course Advisor John to enroll in an online course.

It was a fantastic experience as I received multiple follow ups, clear and professional communication and a clear course outline/objective.

All information matched up - from John, to the website, to the enrollment process, everything was consistent.

John was really passionate and made me excited about starting the course. His continual follow up helped make sure I took the first steps regardless of all the other things happening in life.

22 September 2025
Unprompted review

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