Aspira

Technical Client Engagement Manager

Aspira United States
Aspira

Technical Client Engagement Manager

Aspira United States
1 week ago 67 applicants

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  • Please Note: Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas (H1B, OPT, TN1, J1, etc), now or in the future.***

About the Role

We are seeking a technically fluent client engagement manager to own project delivery, client operations, and engineering coordination across our highest-profile accounts. You will be embedded with a seasoned development team — driving sprint cycles, managing Jira workflows, and leading change management — while juggling multiple client engagements and continuously finding ways to improve how we operate.

Key Responsibilities

Agile Delivery & Sprint Management

  • Serve as the internal Jira expert — managing backlogs, tracking sprint velocity, monitoring development commitments, and maintaining real-time visibility into progress across all active work.
  • Lead full release lifecycle coordination: co-create annual release schedules with clients and the dev team, manage code freezes, UAT windows, and QA handoffs, and ensure clients have clear visibility into roles and real-time release status.
  • Manage Development Change Requests (DCRs) end-to-end: scoping, scheduling, client acknowledgment, approvals, and Jira documentation.
  • Track and reconcile development hours against allocated budgets, providing clients with timely reporting on burn rate and remaining capacity.
  • Proactively surface risks to sprint deliverables or release timelines and drive structured mitigation before issues escalate.

Technical Leadership & Change Management

  • Partner closely with a seasoned engineering team — earning trust through technical fluency, clear communication, and respect for their process.
  • Lead change management for all client-facing releases and system updates, including adoption plans, communication strategies, and training support.
  • Support rollback and incident response, ensuring clients and internal teams are aligned and ready to act.
  • Continuously identify opportunities to streamline delivery workflows, reduce operational friction, and improve consistency across the team through better playbooks, templates, and processes.

Multi-Client Project Management

  • Manage multiple active client engagements simultaneously, maintaining detailed project plans, risk registers, and status dashboards without losing fidelity on any account.
  • Manage ad hoc projects of varying size and complexity — from small updates to new implementations — ensuring each is properly scoped, milestoned, and delivered with high client visibility.
  • Partner with Account Managers to produce client-facing documentation including QBRs, release notes, incident reports, and SLA compliance reports.
  • Track SLA adherence across clients and lead annual SLA plan reviews in collaboration with internal stakeholders.

Client & Stakeholder Engagement

  • Serve as a trusted technical point of contact for high-profile clients — able to speak credibly to delivery timelines, technical complexity, and project health.
  • Ensure leadership has an accurate, up-to-date view of client health, open risks, and delivery status at all times.
  • Drive timely, transparent client communication around releases, incidents, and project milestones.

What We’re Looking For

Required

  • 4–6 years of project management experience, with at least 2 years directly embedded with software development teams.
  • Strong Jira proficiency: backlog management, sprint tracking, workflow configuration, and reporting.
  • Proven experience managing full Agile release cycles, including sprint planning, QA coordination, and deployment readiness.
  • Demonstrated ability to manage multiple client accounts simultaneously without losing delivery quality.
  • Experience leading change management: stakeholder alignment, communication plans, and adoption strategies for technical releases.
  • Ability to engage credibly with senior engineers and translate technical complexity for clients.
  • Strong written and verbal communication skills, including executive-facing reporting and client presentations.

Preferred

  • PMP or equivalent project management certification.
  • Experience with Confluence or similar documentation tools.
  • Background with enterprise or government clients in a SaaS or technology services environment.
  • Familiarity with SLA management and compliance reporting.

Why Join Aspira

  • Play a pivotal role in some of our largest and most complex state partnerships.
  • Lead projects that directly support outdoor recreation and conservation across the country.
  • Work alongside a sharp, experienced development team that values strong project leadership.
  • Competitive salary, comprehensive benefits, and meaningful opportunities for growth.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Business Development and Sales

  • Industries

    Construction, Software Development, and IT Services and IT Consulting

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