Solutions Engineer

ABOUT BASELAYER

Every day, financial institutions make consequential decisions about which businesses to onboard, extend credit to, and trust. Baselayer exists to make those decisions faster and more accurately. Our AI business identity platform is trusted by more than 2,200 financial institutions to verify any business, automate KYB, and monitor real-time risk. Our mission is to eliminate business fraud and lower the cost of trust across the financial system.

ABOUT THE TEAM

The team at Baselayer is built around people who care about getting things done right. We work closely with customers who have real compliance requirements and a limited tolerance for error, which means we move deliberately, communicate directly, and hold ourselves to a high standard. If you're someone who loves to take ownership and cares about the quality of what ships, let's chat!

About You: 
You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

WHAT YOU'LL DO

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
• Solution Design: Create technical documentation and implementation plans that address specific customer needs
• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams
• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
• Customer Training: Educate customers on Baselayer's products and APIs
• Feedback Loop: Collect and communicate customer feedback to product and engineering teams
• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

MINIMUM REQUIREMENTS

• You have 2+ years of experience in a technical role, product management, or customer-facing position
• You possess fundamental knowledge of API concepts and web technologies
• You're detail-oriented and able to document requirements effectively
• You're a natural problem-solver who enjoys finding solutions to complex challenges
• You're adaptable and can navigate ambiguity with confidence
• You're highly collaborative and enjoy working with cross-functional teams

WHAT SETS YOU APART

• Experience in solutions engineering, implementation, or technical customer success
• Basic coding skills in Python or JavaScript
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions
• Experience leading technical discovery calls, product demos, or implementation workshops

WORK LOCATION

• Based in SF; hybrid 4 days per week in office.

COMPENSATION

• Salary Range: $135k – $220k + Equity | 0.05% – 0.25%

BENEFITS

• Time off when you need it: Flexible PTO so you can recharge without red tape.
• Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner.
• Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before.
• Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck.
• HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
• Stay healthy, stay sharp: A $250 annual gym stipend to help you bring your best self to work, and everywhere else
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥