Senior Director, Shared Services (Third Party Lending)

Description

The Senior Director, Shared Services (Third Party Business Support) provides strategic leadership for shared services supporting First Tech’s Third Party Lending programs, focusing on partner enablement, operational alignment and compliant execution. This role translates enterprise and lending strategies into scalable service models that strengthen partnerships, improve cross-functional collaboration, support sustainable growth, and uphold risk, regulatory, and member service standards.

Here's what you can expect from the job and what you need to be successful:

Job Duties:

• Lead the execution of shared services strategies that drive operational efficiency, consistency, and scalability across multiple business units and functions
• Oversee the design, optimization, and standardization of end‑to‑end processes, ensuring services are delivered with quality, reliability, and measurable performance outcomes
• Direct multiple teams and leaders across shared services disciplines, establishing clear priorities, performance expectations, and accountability
• Manage shared platforms, systems, and services to ensure stability, integration, and alignment with enterprise technology and data strategies
• Own relationships with key vendors and service partners, including contract oversight, performance management, and cost optimization
• Partner closely with executive leaders, business stakeholders, and functional teams to align service delivery with evolving organizational needs
• Ensure shared services operations align with regulatory requirements, risk frameworks, and internal controls, proactively addressing issues and improvements
• Develop and manage budgets, capacity plans, and resource allocation to support current operations and future growth
• Use data, metrics, and insights to drive continuous improvement, inform decision-making, and enhance both employee and member experiences
  
  

Essential Skills:

• 8+ years’ experience leading shared services, operations, business support, or partner enablement functions within financial services, lending, banking, or credit union environments
• 6+ years’ experience leading a diverse team including hiring, coaching and performance management
• Lead centralized business operations support enabling safe, scalable, and compliant third‑party lending across auto, consumer, and mortgage channels
• Provide enterprise oversight of the full third‑party lifecycle, including onboarding coordination, contract execution support, change management, and off‑boarding
• Establish and maintain governance frameworks for third‑party lending in partnership with Legal, Compliance, Risk, Finance, Vendor Management, and Operations
• Own business processes supporting third‑party risk management, including due diligence coordination, ongoing monitoring, issue tracking, and remediation support
• Partner cross‑functionally with Partner Lending, Indirect Sales, Mortgage, Underwriting, Fulfillment, Credit Risk, and Compliance to ensure consistent execution
• Ensure regulatory, policy, and contractual requirements are met through standardized documentation, controls, and operating procedures
• Lead audit readiness, regulatory exam support, and issue response management across all third‑party lending programs
• Drive standardization, reporting, and continuous improvement initiatives to enhance efficiency, transparency, and scalability of third‑party support operations
• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred
  
  

Location: Corporate Office in Hillsboro, OR 97124 OR Marlborough, MA 01752 | (HYBRID)

Target Compensation: $180K to $200K + Annual Bonus

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K general company matching per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
  
  

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa sponsorship or transfer for this position