At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.
Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth.
We're proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You'll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.
Role Overview:
The SCALE WMS Consultant is responsible for leading the SCALE WMS implementation, will actively participate in the SCALE WMS design, configuration and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client.
Key Responsibilities:
Manhattan Scale WMS implementation & Support
Perform system configuration of Manhattan Associates SCALE WMS
Collaborate with client's team during software design process to understand business requirements, Issues, and changes to existing functionalities. Architecture and Development
Documentation of Requirements, SOP documents creation
Translate the user requirements into functional and technical design, application configuration
Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures
Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system
Facilitate and support functional and user acceptance testing
Troubleshoot operational and technical issues within SCALE and integrations
Drive operational efficiency through people, process, and technical improvements
Coordinate with Manhattan Associates development and support teams as needed
Qualifications & Experience:
Bachelor's degree required; preference given to candidates with a degree in Engineering or a related field
3-5 years' experience of Manhattan Scale implementations
Strong understanding of Supply chain Principles with expertise in Warehouse management
Complete understanding of inbound, inventory, and outbound in a warehouse
PL/SQL expertise, Cloud Basic Understanding
Hands-on with SSRS, MHE, New Site rollout, Automation
Good knowledge of implementing and supporting ERP integration with SCALE
Ability to provide front-line support to warehouse staff from training through daily support
Experience troubleshooting Manhattan WMS and LMS applications
Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations
Key Performance Indicators (KPIs):
Implementation Success: Timely completion of configuration, integrations, and rollout milestones
System Stability: Reduced defects during UAT/go-live, minimal post-deployment issues
Process Alignment: Accurate documentation (URS, SOPs, test cases), business requirements mapped effectively into SCALE
Collaboration: Positive client and cross-vendor feedback, effective coordination with Manhattan Associates and integration partners
Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption
Why You'll Love Working Here:
At Fulfillment IQ, we don't just build supply chain solutions—we build careers, friendships, and unforgettable experiences.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here's what makes working with us a rewarding experience:
Work That Matters
Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones.
Career Growth That Matters
We're serious about growth.
Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional.
Flexibility to Thrive
Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks you'll appreciate
Employee Health: We offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
Professional Growth: We provide a dedicated learning and development budget to support your career growth.
Flexible Work: You will have access to flexible work hours and remote flexibility.
Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture.
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
Seniority level
Associate
Employment type
Full-time
Job function
Supply Chain
Industries
IT Services and IT Consulting
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