Salesforce Manager

Salesforce Manager

Based in Orange County, CA or Grapevine, TX - (3 days In Office, 2 days WFH)

Join us as a Salesforce Application Manager and lead mission critical technology powering the key offering of our business

The Role

We are seeking a hands-on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, and production support of ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL).

This is a high-impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs.

What You’ll Do

• Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
• Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models.
• Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime.
• Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability.
• Partner with business and product teams to deliver high-value features and shape the technology roadmap.
• Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement.
• Communicate system health, strategy, and delivery progress to senior and executive leadership.

What You’ll Bring

• 10+ years of experience leading and managing high-performing engineering teams in enterprise environments.
• Strong hands-on experience with Salesforce Service Cloud and Field Service Lightning (FSL).
• Proven background in Salesforce development (Apex, LWC, integrations, data modeling).
• Demonstrated success managing mission-critical, high-availability systems with 24/7 production support.
• Experience leading incident response, outage resolution, and service restoration under pressure.
• Strong understanding of DevOps, CI/CD pipelines, and release management.
• Ability to balance system stability, development velocity, and code quality.

Preferred Qualifications

• Salesforce certifications such as: Platform Developer I / II, Service Cloud Consultant and Field Service Lightning (FSL) Consultant.
• Experience in field service, insurance, or contact center domains.
• Familiarity with enterprise integrations, middleware, and telephony/contact center platforms.
• Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows.
• Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems.

What Sets You Apart

• Proven ability to lead through high-pressure production incidents and restore services quickly.
• Strong executive presence, with the ability to influence and communicate at all levels.
• A hands-on leader who can dive deep technically while driving strategic outcomes.
• Passion for building resilient, scalable systems that directly impact customer experience.