Sales Account Manager

Position Overview

Empire Fasteners LLC is seeking a driven and highly motivated Sales Account Manager to support and grow customer relationships within the aerospace and defense industry. This role is responsible for managing accounts, quoting opportunities, driving bookings, and expanding revenue through exceptional customer service, urgency, and execution.

This is not an order-taking position — we are looking for someone who can build relationships, move quickly, solve problems, and aggressively grow accounts while operating in a fast-paced environment built on Speed, Reliability, and Growth.

Responsibilities

• Manage and grow assigned customer accounts
• Handle RFQs, quoting, order management, and customer follow-up
• Drive bookings, revenue growth, and gross margin performance
• Build relationships with OEMs, manufacturers, procurement teams, and defense contractors
• Coordinate closely with purchasing, operations, warehouse, and quality teams
• Track and manage open orders, deliveries, expedites, and customer requirements
• Identify upsell opportunities, stocking opportunities, LTAs, and new program business
• Maintain accurate customer and quote activity within company systems
• Resolve customer issues quickly and professionally
• Follow company standards for response times, quoting urgency, and communication

Qualifications

• Sales experience required
• Aerospace and defense industry experience preferred
• Strong communication and relationship-building skills
• Ability to multitask and operate with urgency
• Strong organizational and follow-up abilities
• Self-motivated and results-driven mindset
• Knowledge of aerospace hardware, fasteners, or military specifications is a plus

Performance Expectations

• Same-day quote response whenever possible
• Strong quote win percentage performance
• Consistent bookings and revenue growth
• High level of professionalism and accountability
• Ability to manage multiple customers and priorities simultaneously

Growth Opportunity

Empire Fasteners LLC is rapidly expanding, and strong performers get noticed quickly. This role offers advancement opportunities into Sales Management, Strategic Accounts, Business Development Leadership, and executive-level growth within the company.