Resort Executive Housekeeper

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Resort- Executive Housekeeper

General Position Summary

Responsible for the successful overall coordination and direction of all rooms and public space cleaning, janitorial related maintenance and laundry services related to the hotel and spa. Oversees departmental budget and maintains fiscal responsibility for such services.

Essential Functions/Major Responsibilities

• Creates, develops, and implements an effective strategy of organization for the Housekeeping Department, ensuring Clearly Superior Customer Service and maximum guest satisfaction
• Provides a clean, well-maintained Hotel, by managing the laundry and housekeeping operations
• Contributes to the competitive status and profitability of the hotel, by monitoring industry trends and making recommendations
• Prepares reports as requested to improve/enhance productivity and daily work activities
• Responsible for all aspects of performance management for housekeeping personnel
• Develops and actively participates in the department’s training program (i.e., bloodborne pathogens, chemical safety, etc.)
• Responsible for monitoring supply usage (cleaning supplies and linens) and restocking/ordering
• Utilizes leadership skills and motivation techniques in order to maintain a high level of employee satisfaction/morale
• Reviews guests complaints, ensuring corrective action is taken
• Attends all management level meetings and actively participates in the decision-making process
• Maintains a staffing level consistent with the needs of the business and subject to the seasonality
  
  

Secondary Functions

• Responsible for schedules and labor dollars relative to hotel occupancy
• Makes recommendations and acts upon them as a result of guest complaints; seeks timely and effective resolution
• Reviews standard practices and seeks process improvements
• Responsible to ensure that a daily facility audit is conducted (guest rooms, common areas, spa, etc.)
• Respects all guests’ confidentiality and performs duties in a highly professional manner
• Assists with all aspects of a training program for all housekeeping personnel
• Performs all duties in a safe manner
• Other duties as assigned
  
  

Specific Job Skills

• Computer literate
• Ability to read, write and comprehend instructions and correspondence, including financial reports
• Ability to effectively convey information one-on-one or in group settings (meetings) and to other members of management
• Actively practices positive and effective communication and possesses strong organizational skills
• Demonstrate strong mathematical skills
• Ability to problem-solve, handle stressful situations and make good decisions
• Ability to function in a team-orientated environment and work independently
  
  

Qualifications

Education and/or Experience:

High School diploma or GED desired. A minimum of two (2) years prior industrial housekeeping or hospitality experience, with progressive supervisory/management experience.

Job Conditions: Working conditions include working in the hotel and spa with equipment necessary to provide services as outlined in this job description. Other working conditions may include working with others, frequent interruptions, and working evenings and/or weekends. Working in a smoke-filled environment may be necessary and in the presence of cleaning chemicals.

Physical Requirements

Ability to lift seventy-five (75) pounds while standing, twisting, or bending. Manual and finger dexterity is required to perform duties and may involve standing, sitting, bending, kneeling for extended periods of time and will include reaching with arms and hands. Vision abilities include close vision, color vision, peripheral vision and the ability to focus.