We are seeking a detail‐oriented Business Process Analyst to analyze, design, and improve operational processes across the organization. You will work within established governance frameworks, collaborate with engineering, IT, and business teams, and help translate requirements into scalable, efficient workflows. This role is key to ensuring process consistency, driving continuous improvement, and supporting effective change management.
Key Responsibilities
Analyze contracts, policies, and existing documentation to identify business needs
Support strategic process design and continuous improvement initiatives
Develop tools, training materials, and procedures within governance standards
Collaborate with technical and business teams to design compliant, efficient processes
Ensure process designs align with scope, workflows, and operational requirements
Support change management activities during process rollout
Monitor process performance and recommend improvements
Create clear reports, dashboards, and presentations for stakeholders
Document and share best practices to promote reuse
Manage process cases and perform additional duties as needed
Required Skills & Experience
Experience in business process design and improvement
Strong analytical skills, attention to detail, and accuracy
Excellent problem‐solving and requirements‐gathering abilities
Proficiency with process mapping tools (Lucidchart, Visio)
Experience with ATS, CRM, or ticketing systems (Appian preferred)
Familiarity with Smartsheet or similar tools is a plus
Understanding of project management methodologies
Strong interpersonal and communication skills across all levels
Ability to work effectively across functions, cultures, and time zones
Adaptability in fast‐paced, evolving environments
Proficiency in Microsoft Office and Google Workspace
Quick learner with strong tool and system adoption skills
Education & Background
Bachelor’s degree required
3+ years of experience in financial services, technology, or other complex operational environments
2+ years of experience in business process analysis and design
International work experience preferred- work with professionals working in different time zones.
No third parties please. Need professionals who can work on our W2, no visa sponsorship available.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Information Technology & Services, Operations Consulting, and Financial Services
Referrals increase your chances of interviewing at OSTechnical by 2x