Programs Coordinator

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• Job Title:**CrisisProgram Coordinator
• Home Office:**Johnson County Office (JCO) or Union County Office -
  
  

Manion (UCOM). Location is dependent on office space availability.

• Area of Focus:**Behavioral Health
• Program(s):**Crisis Response and Intervention Services program (590) -
  
  

The Crisis Response and Intervention Services, which are available 24/7,

help people of all ages deal with immediate stressors, minimize the

negative effects of physical or mental health challenges, and cope with

a loss of functioning in any area of life.

• Immediate Supervisor:**Behavioral Health Officer
• Supervises:**Crisis Engagement Specialists and Crisis Counselors**\
  
  

**

• [CrisisProgram Coordinator j]{pasted="true"}ob duties include, but not
  
  

limited to:**

Participates in and assists in the preparation for site-visits including

contract monitoring, program audits, license renewals, and accreditation

or certification reviews as it relates to the crisis program.

Manage operations for the program, including workflow development,

CareLogic set-up, and maintaining the ring groups within RingCentral.

Prioritizes and continually gathers relevant and necessary data to

assist in program and service evaluation for crisis programming,

identify programmatic success and barriers, and ensure quality and

efficiency of program operations; communicates programmatic outcomes

with Agency Leadership, community stakeholders, and applicable funders.

Prioritizes and continually gathers relevant and necessary data to

assist in program and service evaluation for crisis programming,

identify programmatic success and barriers, and ensure quality and

efficiency of program operations; communicates programmatic outcomes

with Agency Leadership, community stakeholders, and applicable funders.

Provide clinical guidance and assistance with troubleshooting to

supervisees on best practice for crisis services and follow-up care.

Develops, coordinates, and maintains the Agencys on-call crisis rotation

schedule, as needed. Mandate staff and coordinate schedules, when a

member of the crisis response team is unavailable for any reason, to

ensure appropriate coverage.

Review and approve crisis paperwork documentation and provide guidance

on improvements to ensure best practice and quality documentation for

coordination of care. Adapt workflows, including making updates to

policies, procedures, and crisis forms, when needed.

Conducts quality assurance reviews on all crisis charts; ensures

accuracy and clarity of crisis documentation, validity of necessary

consents, and that crisis billings are complete and submitted in a

timely manner.

Maintain and track crisis training compliance and ensures the obtainment

and maintenance of all appropriate credentials and/or certifications for

staff providing crisis services. Ensure all required records and

certifications are submitted to Human Resources in a timely manner.

Coordinate and lead Program 590 meetings specific to Peer Support staff,

go-out workers, and QMHP staff. Ensure proper documentation of meetings

for all involved.

Facilitates communication across agency staff and applicable programs to

ensure continuity of care for individuals presenting in crisis services;

monitors for timely follow-up with individuals, families, and inpatient

systems; ensure timely linkages for those exiting inpatient treatment.

Coordinates, communicates, and seeks out opportunities to collaborate

and develop partnerships with other community organizations, agencies,

and groups; maintains networking and referral contacts with community

stakeholders, first responders, and other health or human service

providers both internally and externally; participates in relevant

community groups, consortiums, and coalitions.

Provides consultation/workshops/speaking engagements for community

organizations, residents and others which increase their understanding

of how and when to access the Agencys crisis programming.

Provides monthly individual and/or group supervision to all direct

reports and holds monthly crisis team meetings for all staff

participating in on-call rotation; maintains a team-based environment to

motivate and inspire staff to work collaboratively toward the Agencys

mission/vision.

Facilitates comprehensive consumer care by providing or assisting

assigned staff in providing case management services including access to

transportation services, state and federal entitlements, medical care,

housing, and other basic needs to support stabilization and reduce

re-entry into crisis.

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