Program Director

 Position Summary

The Program Director is responsible for the strategic development, execution, and growth of all skating and enrichment programs at Alice Noble Ice Arena, with a primary focus on figure skating and youth camps. This role leads program design, staff management, customer experience, and financial performance, ensuring high-quality, safe, and engaging experiences for participants of all ages and skill levels.

The Program Director operates with a high level of independence and collaborates closely with arena leadership to align programming with organizational goals. This position is ideal for a dynamic, entrepreneurial leader who is passionate about youth development, skating, and community engagement.

Key Responsibilities

Program Leadership & Development

• Oversee all figure skating programs, including Learn-to-Skate, Intro to Figure Skating, freestyle sessions, and advanced training
• Develop and maintain clear skill progression pathways from beginner through competitive levels
• Ensure consistency and quality across all instructors and program offerings

Camp & Enrichment Programming

• Design, implement, and manage year-round camps (summer, holiday, and specialty camps)
• Create engaging camp experiences that integrate on-ice instruction with off-ice activities, games, and enrichment
• Drive camp strategy as a key growth and revenue initiative

Staff Leadership & Culture

• Recruit, hire, train, schedule, and evaluate coaches, instructors, and camp staff
• Foster a positive, professional, and team-oriented culture focused on excellence and accountability
• Provide ongoing coaching and development for staff

Program Growth & Customer Experience

• Grow participation through innovative programming, strong customer experience, and retention strategies
• Build relationships with skaters, families, and community members
• Serve as a visible and approachable leader within the arena

Events & Showcases

• Coordinate figure skating exhibitions, recitals, and camp showcases in collaboration with local partners
• Support special events that enhance community engagement and participant experience

Marketing & Community Engagement

• Collaborate on marketing efforts including seasonal campaigns, school outreach, and digital promotion
• Build partnerships with local schools, youth organizations, and community groups

Financial Management

• Develop and manage program budgets
• Monitor revenue and expenses, adjust offerings and pricing as needed
• Identify and implement new revenue-generating opportunities

Safety & Compliance

• Ensure all programs meet safety standards, supervision ratios, and governing body guidelines
• Maintain appropriate staff certifications and uphold risk management best practices

Evaluation & Continuous Improvement

• Track enrollment, retention, and participant feedback
• Use data to refine programs and drive long-term success

Additional Responsibilities

• Serve as Manager on Duty as assigned
• Provide operational support to ensure smooth day-to-day facility operations
• Assist with scheduling accuracy and ice allocation planning
• Support arena-hosted events, tournaments, and camps
• Collaborate with arena tenants and user groups to ensure a positive facility experience
• Perform other duties as assigned by arena leadership
• Assist with ice maintenance operations and operation of Zamboni

Qualifications

Preferred Experience

• 3+ years of experience in figure skating, youth programming, recreation management, or a related field
• Extensive experience on ice in a participant or coaching role
• Experience developing and leading camps or youth-focused programs
• Staff supervision and leadership experience
• Background in figure skating, hockey, or ice arena operations preferred

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Entrepreneurial mindset with a focus on program growth and innovation
• Strong organizational and problem-solving skills
• Financial and budget management experience

Certifications (preferred or ability to obtain)

• Learn to Skate USA certification (or equivalent)
• CPR/AED and First Aid certification
• SafeSport training (if applicable)

Additional Requirements

• Successful completion of background check
• Proficiency in Microsoft 365

Work Environment

• Regular evenings, weekends, and holidays required
• Typical workweek is 40 hours, with additional hours as needed
• Work is performed primarily indoors in a cold environment
• Ability to skate and remain active for extended periods
• Ability to lift up to 50 pounds

Why Join Alice Noble Ice Arena?

This role plays a vital part in shaping the youth and family experience in the Wooster community. The Program Director has the opportunity to build impactful programs that develop skills, confidence, and a lifelong love of skating in a fun, supportive environment.

Equal Opportunity Employer

 The Alice Noble Ice Arena is an equal opportunity organization and will not allow discrimination based upon age, ethnicity, ancestry, gender, veteran status, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.