Product Owner

This role is 100% remote but must be able to work M-F, 7a-4p Pacific Time

No C2C

We are seeking a Digital Product Manager/Product Owner to help shape and execute their Luxury brand eCommerce and digital roadmap, while running the day-to-day delivery cadence across our Adobe-based ecosystem (CMS, DAM, PIM, analytics, and commerce integrations).

This role translates UX, technology, and commercial priorities into a structured plan of work, maintains a high-quality backlog, coordinates releases, and ensures measurement frameworks support conversion optimization and revenue growth. The position will enageg in cross-functional enterprise relationships (IT, Data/Analytics, Marketing, eCommerce, Sales/Trade) as well as agency/vendor partnerships and SEO.

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Key Responsibilities

1) eCommerce Roadmap Support & Product Planning

• Co-develop and maintain a rolling 12-month eCommerce and digital roadmap, including site experience enhancements, product discovery improvements, and conversion optimization initiatives.

• Translate business priorities (e.g., product launches, merchandising strategies, trade customer needs) into epics, user stories, acceptance criteria, and delivery plans.

• Balance quick wins (e.g., PDP enhancements, navigation improvements) with longer-term capability building (e.g., personalization, advanced merchandising, product configurators).

• Partner with stakeholders to define success metrics tied to conversion rate, AOV, engagement, and revenue performance.

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2) Backlog Ownership & Agile Delivery Cadence

• Own backlog operations: intake, refinement, prioritization recommendations, dependency mapping, and story readiness across eCommerce and digital initiatives.

• Facilitate agile ceremonies (sprint planning, backlog grooming, standups, retrospectives) across internal teams and external partners.

• Coordinate UAT, release readiness, and launch communications for site features, merchandising updates, and product launches.

• Identify risks and trade-offs, providing clear options and impact assessments to support decision-making.

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3) Digital Platform & eCommerce Capability Ownership (CMS / PIM / Analytics / Commerce)

• Drive enhancements across Ann Sacks’ digital ecosystem with a focus on product storytelling and online selling:

CMS (AEM):

o Content authoring workflows, landing pages, campaign pages, and storytelling experiences

o Homepage, category pages, and inspiration content to support conversion and brand engagement

DAM:

o High-quality imagery and asset governance to support product merchandising and visual storytelling

o Metadata and tagging for improved asset discoverability and reuse

PIM:

o Product data quality (dimensions, finishes, applications, pricing where applicable)

o Enrichment workflows to support product detail pages (PDPs) and filtering

o Syndication readiness across channels

eCommerce / Merchandising:

o Product discovery (navigation, search, filtering)

o PDP optimization (content, cross-sell, sample ordering flows)

o Category merchandising and promotional capabilities

Analytics:

o Measurement frameworks for conversion funnels, product performance, and content engagement

• Partner with Kohler IT and platform teams to ensure solutions are scalable, compliant, and aligned with enterprise standards.

• Monitor platform health, site performance, and incident resolution.

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4) Digital Tools & Commerce Enablement

• Support implementation of tools that enhance eCommerce operations and customer experience, such as:

o Product sampling workflows

o Trade account experiences and pricing visibility

o Lead generation and showroom appointment tools

o Content and merchandising workflows

• Assist in discovery and requirements gathering with business stakeholders (eCommerce, merchandising, marketing, sales).

• Coordinate delivery with IT and platform owners, including backlog creation, UAT, and launch readiness.

• Ensure tools integrate seamlessly with existing systems and support measurable outcomes.

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5) Measurement Enablement & Performance Insights

• Maintain KPI definitions and tracking aligned to eCommerce performance (conversion rate, revenue, engagement, product performance).

• Partner with Data & Analytics to ensure accurate event tracking and taxonomy.

• Provide reporting and insights on:

o Customer journeys and drop-off points

o Product and category performance

o Content effectiveness and merchandising impact

• Support ongoing optimization efforts (CRO, SEO, and content strategy).

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6) Change Adoption & Enablement

• Develop release notes, user guides, and training materials for eCommerce and content teams.

• Enable merchandising and marketing teams to effectively use CMS, DAM, and product tools.

• Establish feedback loops with users to continuously improve workflows and site performance.

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Skills / Requirements

• Bachelor’s degree in Business, Information Systems, IT, Analytics, or equivalent experience preferred.

• Minimum of 4+ years of experience in digital product management, eCommerce product ownership, or digital platform delivery.

• Proven experience managing backlogs, writing user stories, coordinating UAT, and supporting agile delivery.

• Experience with eCommerce platforms and digital merchandising concepts (product discovery, PDP optimization, conversion funnels).

• Experience with enterprise platforms (CMS/DAM/PIM/analytics); Adobe ecosystem (AEM) strongly preferred.

• Strong ability to translate between business (merchandising, marketing, sales) and technical teams.

• Familiarity with product data, catalog management, and content-driven commerce experiences.

• Experience supporting implementation of tools beyond the website (e.g., merchandising tools, CRM enhancements, workflow platforms).

Maximum Pay (per hour): 110.00