Process Improvement Consultant

Hybrid 3 on onsite in Charlotte, NC

Our client is a large, Fortune 500 power and utilities organization serving approximately 7.4 million U.S. customers across the Southeast and Midwest. The company is headquartered in Charlotte, NC. We have supported this environment for many years across development, infrastructure, project management, ERP, and support roles. Consultants report a professional environment with ongoing contract opportunities.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55.00 to $60.00/hr. w2

Responsibilities

• Assess current-state processes through stakeholder interviews, workshops, data analysis, and observation.
• Identify pain points, bottlenecks, redundancies, risks, and waste across people, process, and technology.
• Design future-state processes that improve flow, clarity, customer experience, and outcomes.
• Develop process maps, journey maps, value stream maps, and swimlane diagrams.
• Recommend process improvements using Lean, continuous improvement, and human-centered design approaches.
• Prioritize improvements with teams based on impact, effort, and feasibility.
• Support implementation through pilots, experiments, and iterative improvements.
• Define success metrics and help teams track and sustain improvements.
• Facilitate workshops and problem-solving meetings with diverse stakeholders.
• Translate complex process challenges into a simple, shared understanding.
• Serve as a trusted advisor by balancing analytical rigor with empathy and influence.
• Support multiple consulting engagements and contribute to playbooks, templates, and best practices.
• Coach teams and leaders on process thinking and continuous improvement mindsets.

Experience Requirements

• 5+ years in process improvement, operations, consulting, or continuous improvement roles.
• Proven experience analyzing current-state and designing future-state processes.
• Strong facilitation and stakeholder engagement skills.
• Ability to synthesize qualitative and quantitative inputs into actionable insights.
• Experience creating process documentation and visuals, including process maps, journey maps, and value streams.

Education Requirements

• Bachelor’s degree in Business, Engineering, Operations, Industrial Engineering, or a related field, or equivalent experience.
• Lean Six Sigma certification such as Green Belt or Black Belt.

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Job ID: JN -012026-105168