Patient Engagement Administrator

Position Overview:

Support patient engagement and intake activities for a specialty pharmacy by assisting with inbound patient inquiries, coordinating onboarding, and facilitating communication between patients, providers, and internal teams. This role focuses on ensuring a smooth patient experience from initial contact through intake and therapy start, while supporting basic digital outreach and communication efforts.

Key Responsibilities:

• Assist in executing patient communication efforts (e.g., email, SMS, reminders) to support engagement and adherence.
• Support patient engagement programs such as onboarding, adherence reminders, and refill communications.
• Maintain accurate patient records and communication logs within CRM or intake systems.
• Assist with maintaining and updating patient-facing communication templates and materials.
• Serve as a point of contact for inbound patient inquiries from digital and referral sources.
• Communicate with patients to gather initial information and assist with intake steps, including insurance information and coordination of required documentation.
• Coordinate with intake, pharmacy, and clinical teams to ensure timely processing of patient referrals and therapy initiation.
• Work closely with internal teams to support patient onboarding and continuity of care.
• Ensure all patient interactions and documentation comply with HIPAA and company policies.
• Track basic activity metrics such as patient inquiries, intake progress, and follow-ups.
• Provide general administrative and operational support related to patient engagement and intake.

Plus – may perform other duties as assigned.

Education:

• Bachelor’s degree in a healthcare-related field OR equivalent work experience preferred.
• Pharmacy Technician certification, healthcare intake experience, or similar background strongly preferred.

Experience:

• 1–3 years of experience in a healthcare, pharmacy, patient intake, or customer service role preferred.
• Experience handling patient communication, intake processes, or coordination of care is highly preferred.
• Familiarity with healthcare environments, insurance verification, or prior authorizations is a plus.
• Working knowledge of HIPAA and patient privacy standards preferred.
• Strong communication skills and ability to interact with patients in a professional and empathetic manner.
• Experience using CRM systems, EMRs, or similar tools preferred.

Working Conditions:

• This is a full-time position in a professional office environment.
• The role requires prolonged periods of sitting, frequent use of a computer and other standard office equipment, and occasional lifting of up to 20 pounds.
• Regular attendance and punctuality are essential.
• Some evening or weekend work may be required based on business needs.