Outbound Call Representative

Why checks apply: Handles customer personal data and conducts calls on behalf of the company — background check required.

Location: Full Time / 100% Remote (United States)

Salary: $36,000 - $46,000 per year

Job Description
We are hiring Outbound Call Representatives to conduct customer calls for follow-ups, surveys, and account updates. This role involves accessing customer personal and account information. A background check is required for all candidates.

Responsibilities

• Make outbound calls to customers for follow-ups, surveys, and account updates
• Access and update customer account information during each call
• Follow call scripts and compliance guidelines on every interaction
• Record call outcomes and update CRM records accurately after each call
• Meet daily call volume and quality targets set by team management
• Escalate unresolved customer concerns to senior representatives
  
  
  
  

Requirements

• High school diploma or GED required
• Clear and professional speaking voice
• Comfortable making high-volume outbound calls from home
• Must pass a pre-employment background check
• No prior call center experience required — paid training provided
• Must be a US resident with reliable internet and quiet home workspace
  
  
  
  

To apply, submit your resume and complete our short online application form.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.