Position will answer questions and make reservations in a courteous and efficient manner for internal and external customers relating to any Reynolds Lake Oconee amenity or activity. Deliver exemplary service to external customers from check-in to check-out.
Duties & Responsibilities
Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers.
Answer and accurately document all calls for reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request.
Review and familiarize yourself with all activities/events taking place on property and in the local community.
Make and confirm all reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events.
Cover Corporate Front Desk shifts as scheduled & assist with Corporate Front Desk duties during coverage.
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries.
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms.
Check Departmental & Personal email and return messages promptly.
Check/Update the Golf Cancellation Policy daily on the Golf Course Status page.
Communicate with entire team pertinent information provided directly to you.
Audit reservation systems to ensure correct bookings for members and guests.
Monitor all event waitlists for the opportunity to accommodate.
Notify Management if anything seems amiss with system set-ups for tee times and reservations.
Stand and greet guests arriving/departing Reynolds Lake Oconee upon entrance and departure of the building.
Process arrivals and offer beverage to guests while they wait.
Complete daily checklists per scheduled shift.
Contact housekeeping and/or maintenance staff with guest related requests and concerns.
Log any maintenance concerns and provide service recovery to guests.
Process departures, ensuring that all billing amounts and information are correct.
Complete daily reservation Audit Report for Accounting.
Take inventory of office supplies & maintain a clean & well-stocked coffee station throughout the day.
Ensure interior office is closed and locked securely upon end of each day.
Perform other duties as directed by Management.
Qualifications/Requirements/Experience/Education
2 years office-related & customer service experience.
Knowledge of the hospitality industry is preferred.
Intermediate computer skills using Microsoft Word & Excel.
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests.
Ability to handle multiple calls while maintaining a calm demeanor.
Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.
Ability to lift up to 50lbs.
Job requires sitting at desk (70%) and standing & greeting (30%).