Manager, Global Education & Consumer Experience

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

Please note: This role is based in our New York office and is not a remote position

Long Description

Objective

The Manager, Global Education & Consumer Experience is responsible for writing, developing and designing Global Education curriculum and programs to support global market needs. This role also supports the development of programs and tools to support the in-store experience including Artistry, Retail Technology & Digital Learning.

Education Program Development

• Conceptualize, design and write classroom and/or eLearning curriculum to support education strategies, marketing programs and brand initiatives.
• Develop launch support materials including product fact sheets, selling strategies & demonstrations/applications.
• Teach and present education programs to regional Education Teams. Assess and measure results.
• Responsible for collaborating with regional education partners in the development and execution of curriculum.
  
  

Retail & Digital Education Technology Support

• Support the execution of the global Retail Technology roadmap across skincare, makeup, fragrance, and high-traffic retail moments, ensuring initiatives are delivered on time and to brand standards.
• Support regional adaptations, translations, and market-specific variants for eLearning & Retail Technology in partnership with internal stakeholders.
• Support the ongoing management and maintenance of the brand’s Digital Learning Platforms for global audiences, assisting in platform operations including user management, content uploads, translations, and CMS maintenance.
  
  

Pro Artistry Program Management & Makeup Category Lead

• Key point of contact for the Global Pro Artistry Team, managing and driving Pro Artist Taskforce Meetings, overseeing artist product mailers & developing content for Global Pro Artistry Summit.
  
  

Makeup category education lead, collaborating with Marketing, PD & Global Pro Artists to develop how-to’s, face charts, application techniques etc.

Qualifications

• Minimum of 5 years of experience in global education, marketing, retail innovation, digital platforms, education, or related fields
• Excellent creative conceptualization, written and oral communication skills
• Excellent organizational, project management skills
• Must be agile and able to adapt in a fast-paced, global environment
• Must be able to work in a highly collaborative team environment with strong interpersonal skills
• Artistry skills preferred
• Retail/field in-store selling experience preferred
• Comfort working with CMS platforms, digital tools, and emerging retail technologies.
• Detail-oriented, proactive, and solution-oriented, with a desire to learn and grow
  

Pay Range

The anticipated base salary range for this position is $85,000.00 to $139,600.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.