Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job Description
As an Assistant Store Manager with Longines, the position will responsible for assisting in directing the efforts of, and is responsible for, the results of the store and sales associates. This includes but is not limited to: accomplishing and exceeding store wide sales targets, providing support to Store Manager, assist in training; coaching of retail staff, retaining and building client relationships, as well as actively seek new client relationships. This person must be energetic and enthusiastic, be willing to engage customers with a sales-minded attitude, and display pride in our stores through strong work ethics, organizational skills and cleanliness. You will the brand, inside and outside the boutique.
Profile
Duties And Responsibilities
Performs daily activities of operating boutique as per company standards inclusive of maximizing inventory, cash control and loss prevention techniques
Assist with the implementation of the strategies and plans to achieve sales results through clienteling, superior customer service, events, partnering, and traffic generating actions
Deliver sells results as per company goals
Delegate and assign tasks to the sales team
Assist in the development sales incentives and rewards within the store
Ensures a consistent, quality store experience for customers
Brings positive recognition to the brand through effective communication, enthusiastic attitude, professionalism and in-depth brand knowledge
Prioritize, plan, delegate, administrate and adapt to business needs
Maximize inventory, cash control and loss prevention techniques
Train and lead employees to successful selling and customer service
Partner with the Store Manager to ensure that proper channels of communication exist between the store and Corporate Office
Help solve problems that affect the store's service, efficiency, and productivity
Partnering with Store Manager on the responsibilities of the achievement of annual sales goals
Collaborate with the Store Manager on the coordination of the in-store activities, which include seasonal events, trunk shows, contests, and all involved tasks
Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store
All other duties assigned by Management
Requirements
Education and Experience Requirements
Must have a High School Diploma, GED or equivalent
Bachelor’s Degree in Management, Business or equivalent preferred
Must have 3-5+ years’ retail store experience; leadership experience with sales and merchandise a plus
Good problem solving skills
Ability to provide outstanding customer service in line with Brand expectations
Excellent selling and customer service skills
Work independently and on weekends and outside of regular office hours
Fluency in English and other languages as required by location
Must have excellent oral and written communication skills; strong interpersonal skills
Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint)
Must be organized, accurate, thorough, and able to monitor work for quality
Must be able to adhere to deadlines and response to inquiries within a require time frame
Must be able to sustain level of professionalism; friendly demeanor;
The ability to work well with all levels of internal management and staff
Ability to multi-task and handle changing priorities
Able to work well with minimal supervision; self-starter
Ability to deal with conflict and able to influence across functional lines
Physical Requirements
This is primarily an active position, which requires the Assistant Store Manager to have the ability to stand approximately 5 – 8 hours per day usually 3 – 5 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
Benefits Program
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
Company paid life insurance and Long Term Disability
18 days of PTO per year
Special bucket of sick time per year extended paid time for medical, parental and military leave