Key Account Manger

Description:

Atalan is the first Clinician Retention Intelligence (CRI) platform, helping health systems predict and prevent surprise clinician resignations up to 12 months in advance. We're funded, scaling fast, and adding a Key Account Manager to our growing team.

This role reports to the CEO and works closely with Product, Sales, and company leadership.

We're looking for a strategic, relationship-driven operator who can manage complex enterprise healthcare accounts, engage confidently at the executive level, and drive implementation, adoption, and renewal outcomes with urgency. You thrive in fast-paced environments, build trust through execution, and take ownership seriously.

Atalan is at a pivotal stage of growth. The KAM who joins now will shape both the client experience and the future of our client success function.

Key Responsibilities:

• Implementation: Lead structured onboarding for new health system clients; coordinate cross-functional handoffs and ensure clients are set up for success from day one
• Ongoing Relationship Management: Serve as the strategic partner for executive, operational, and clinical stakeholders (CNOs, COOs, CHROs, CMOs); drive QBRs, business reviews, and regular touchpoints
• Adoption: Monitor platform utilization and proactively drive engagement across stakeholder groups to ensure clients are realizing full value
• Cross-Functional Collaboration: Work closely with Product and Business Development teams to advocate for client needs and ensure seamless internal coordination
• Renewals & Retention: Own the renewal cycle for your book of business; identify risk early and resolve it before it becomes a conversation

Requirements:

• 3+ years in a CSM, Account Manager, or Key Account Manager role in B2B SaaS/AI
• Experience managing a $5M- $10M book of business
• SaaS experience in healthcare technology or AI analytics platforms strongly preferred
• Proven ability to manage complex, multi-stakeholder enterprise accounts; you know how to multi-thread across executive, operational, and clinical audiences
• Demonstrated experience navigating large health systems and building long-term strategic partnerships
• Strong project management skills
• Strong communication and relationship management skills; your clients always know where things stand
• Hands-on executor who can also operate at the strategic level
• Remote-ready with the ability to travel to client sites as needed
• Based on the East Coast or the Midwest (preferred)

How you’ll be held accountable:

• NRR %
• Implementation timelines - hitting the go-live goal
• QBR completion rate - % of accounts receiving a QBR on schedule (quarterly)
• Time-to-value - how quickly clients hit their first meaningful outcome post-implementation
• Executive stakeholder coverage - are you multi-threaded into each account (not single-threaded to one contact)
• Platform adoption/utilization- % of users actively using the platform
• NPS - client satisfaction scores tied to your accounts
• At-risk account identification - are you flagging churn risk early enough to act on it

Equal Employment Opportunity Statement:

• At Atalan, we are committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We also provide reasonable accommodations to qualified individuals with disabilities and are open to sponsoring work visas for exceptional candidates.