Human Resources Training Manager

At FirstLight Home Care of Kansas City, we don’t just provide care—we build meaningful relationships and empower caregivers to do their best work every day.

We’re looking for a Human Resources Training & Operations Manager who is passionate about developing people, strengthening teams, and ensuring our caregivers are fully equipped to deliver exceptional care.

If you thrive at the intersection of training, HR leadership, and operational excellence, this is your opportunity to make a lasting impact.

FirstLight Home Care is recognized as one of America's Best Home Care agencies to work for. We proudly offer:

• Full Medical, Dental and Vision
• 401(k) with Company Match
• Bonus and Achievement Awards
• Paid Time Off
• Paid Holidays
• Continuing Education Opportunities and Career Advancement
• A Culture that values your career growth and rewards your success!

Human Resources Training and Operations Manager

JOB SUMMARY

The Training and Operations Manager is responsible for the onboarding, training and continuing education of caregivers, while managing daily administrative functions and ensuring regulatory compliance of the agency in a Human Resources capacity. This role ensures all employees are properly trained, supported, and aligned with FirstLight’s Culture of Care, while maintaining accurate HR systems and continuing education requirements.

KEY RESPONSIBILITIES

Training, Onboarding & Development

• Lead new hire orientation and onboarding programs by delivering best in class training on ADLs / IADLs, Dementia care, Infection control protocols, HIPAA compliance and other company policies and procedures
• Manage the collection, verification, and maintenance of all required employment documentation to ensure complete and compliant employee records
• Identify training gaps and implement ongoing development programs, performance improvement plans and scheduled employee evaluations.

Continuing Education & Compliance

• Manage all continuing education requirements for caregivers and staff
• Track certifications, licenses, and required training renewals
• Ensure compliance with state regulations and company standards
• Coordinate and assign ongoing training modules (in-person and digital)
• Maintain audit-ready documentation for all training and certifications
• Strong leadership skills with experience supervising multidisciplinary teams in clinical or administrative environments.
• Background in nursing or medical administrative support is highly desirable; clinic or hospital experience preferred.

Employee Relations & HR Management

• Serve as the primary point of contact for employee relations matters
• Conduct coaching, performance discussions, and corrective actions
• Handle conflict resolution and employee concerns professionally
• Develop and implement employee retention strategies
• Promote a positive, engaged, and compliant workplace culture

HRIS & Administrative Management

• Manage and maintain the HRIS (Human Resources Information System)
• Ensure accuracy of employee data, onboarding records, and compliance documentation
• Track employee status, training completion, and performance records
• Generate reports related to staffing, compliance, and HR metrics
• Support system improvements and process optimization

HR Operations & Collaboration

• Maintain employee files and ensure compliance with company HR policies and applicable regulating agencies.
• Provide administrative oversight during audits, reporting, and regulatory visits
• Collaborate with Recruiting, Scheduling, and Leadership teams
• Ensure a seamless transition from hiring → onboarding → active employment

Qualifications

• Bachelors Degree + 5-10 years in Human Resources, Training, or Employee Relations Experience
• Experience managing employee training programs and compliance tracking
• Experience working with or administering HRIS platforms
• Strong knowledge of HR best practices and labor regulations
• Comfortable leading trainings and addressing employee issues
• Strong organizational, administrative, and communication skills

IDEAL CANDIDATE

The ideal candidate thrives in a fast-paced, people-centered environment and is motivated by building strong teams, developing caregivers, and creating a culture of accountability, professionalism, and care.

Highly Detail-Oriented and Organized

Maintains meticulous records, ensures accuracy in documentation, and consistently keeps training, compliance, and HR processes audit-ready.

Strong Communicator and Confident Presenter

Able to clearly deliver training content, communicate expectations, and engage effectively with employees at all levels, both one-on-one and in group settings.

Proactive Problem Solver

Anticipates challenges before they arise, identifies root causes, and implements practical, timely solutions without requiring constant direction.

Technically Proficient and Systems-Oriented

Comfortable working within HRIS platforms, training systems, and digital tools, with an ability to quickly learn and optimize new systems.

Excellent Time Management and Prioritization Skills

Effectively balances competing priorities such as onboarding, training sessions, employee relations, and administrative responsibilities.

Coaching-Oriented Approach to Employee Development

Focuses on guiding and developing employees through feedback, support, and training rather than just enforcing rules.

ABOUT FIRSTLIGHT HOME CARE

FirstLight Home Care is a locally owned national home care brand with over 400 locations in North America. Since our inception in 2010, our Mission - driven by what we call our Culture of Care - has been the driving force behind why we consistently rank among the top providers for home care nationally and one of the best home care agencies to work. If you are looking to join an organization where you can make a real difference in the lives of the people and families we serve, we invite you to be a part of our team.

Date posted: April 15, 2026

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Paid Holidays
• Bonus Structure