Senior Recruiter | Executive Search | Professional Recruitment
A German client of ours is seeking a Head of Operations to step into a broad, business-critical leadership role at a pivotal moment for the U.S. organization. This position is designed for a hands-on operator who can bring structure, continuity, and strong execution across core business functions while helping guide the company through an important stage of operational maturity.
Reporting to leadership in both the U.S. and Germany, you will act as a central operating hub across operations, finance coordination, HR administration, and systems enablement. You will play a key role in ensuring the business runs smoothly day-to-day while building scalable processes, improving visibility across the quote-to-cash lifecycle, and strengthening the internal support structure.
This role is ideal for someone who thrives in a growing organization, is comfortable wearing multiple hats, and can balance strategic leadership with direct execution. Success will come from improving how work gets done, reducing operational friction, building a high-performing team, and serving as a trusted partner across departments and international stakeholders.
This positions reports directly to President and CEO.
Responsibilities:
1. Operational Leadership & Business Continuity
Own day-to-day operational leadership
Ensure continuity across core business processes during a period of transition
Lead by example in a remote, fast-moving environment with accountability and follow-through
Identify priorities, clarify responsibilities, and improve organizational structure
2. Quote-to-Cash & Order Management Execution
Oversee the full operational workflow from closed-won opportunity through invoicing and fulfillment
Process customer registrations, purchase orders, and order validation
Ensure SKU accuracy, pricing consistency, and order completeness
Track order status, shipment progress, and proof-of-delivery documentation
Reduce cycle time from order confirmation to invoice
3. CRM, Data Integrity & Systems Adoption
Maintain high standards of CRM (Salesforce) data accuracy and hygiene
Ensure proper documentation, record organization, and pipeline updates
Run and analyze pipeline, backlog, and revenue flow reports
Identify data inconsistencies and implement corrective actions
Strengthen adoption of systems including CRM, ERP, accounting, payroll, and expense tools
4. Revenue Operations & Finance Coordination
Coordinate with Finance on invoicing, billing accuracy, and AR follow-ups
Ensure alignment between purchase orders, billing details, and revenue recognition
Support commission tracking and documentation accuracy
Assist with cash flow visibility, reporting, and financial process coordination
Identify automation opportunities to reduce manual processing and errors
5. Cross-Functional Coordination
Serve as the central coordination point across:
Sales (order readiness, forecasting, reporting)
Finance (billing, AR, compliance)
Operations (fulfillment, shipment tracking)
Customer Service (RMAs/RGAs resolution)
HR (onboarding, payroll coordination)
IT (systems access, tools, and enablement)
Escalate and resolve issues impacting revenue execution or customer delivery
Participate in pipeline, forecasting, and operational review meetings
6. HR, Team Building & Organizational Development
Support HR operations including onboarding, offboarding, payroll coordination, and compliance
Recruit, hire, and onboard new team members as the organization grows
Coach and develop team members to build accountability and ownership
Identify performance gaps and take appropriate action
Help transition responsibilities as additional roles are added