Provide technical excellence and frontline customer support for precision testing systems used across manufacturing, R&D, and quality control industries. This role exists to ensure every installation, service, and calibration is executed to the highest standard — protecting the company’s reputation for quality and empowering clients to succeed.
You are the face of the organization in the field: part technician, part trainer, and part problem-solver. Your work keeps vital material testing systems operating safely, accurately, and efficiently.
Performance Objectives
Install & Commission Equipment: Independently install, configure, and calibrate custom material testing machines at client facilities, ensuring systems meet operational specifications.
Diagnose & Resolve Issues: Troubleshoot and repair complex electro-mechanical systems — including electrical (up to 480V), hydraulic, and pneumatic components — using schematics and mechanical drawings.
Deliver First-Visit Resolution: Resolve customer issues efficiently and accurately on-site, minimizing repeat service calls and downtime.
Customer Training & Support: Train operators and maintenance staff on system operation, calibration, and software, ensuring confident and safe equipment use.
Autonomous Field Operations: Manage personal travel, scheduling, and reporting with minimal supervision while maintaining high levels of professionalism and responsiveness.
Continuous Improvement: Capture and report system issues or recurring trends to internal engineering teams, contributing to product and process improvements.
Fit Traits
Independent problem-solver who thrives on travel, autonomy, and variety
Calm under pressure with strong diagnostic and technical reasoning skills
Confident communicator who can train and build trust with customers
Committed to quality, professionalism, and first-time resolution
Adaptable — comfortable managing both electrical and mechanical challenges in the field
Why This Role Matters
This position is built for the self-reliant technician — someone who takes pride in precision, thrives on travel, and enjoys solving complex challenges head-on. You’ll represent a globally respected brand in advanced testing systems, ensuring customers experience excellence from installation to ongoing support. Every visit is an opportunity to lead, teach, and uphold technical integrity.
Compensation: $75,000 (salaried) + annual performance bonus up to $5,000 Travel: 90–100% (domestic) Schedule: Monday–Friday, home most weekends Vehicle: Company-provided vehicle (personal use allowed); all travel expenses reimbursed
Requirements
Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
2+ years of field service experience in electro-mechanical, automation, or testing equipment (post-military experience required)
Proficiency troubleshooting electrical systems up to 480V, including drives, relays, and PLC interfaces
Experience with hydraulic and pneumatic systems
Ability to read, interpret, and apply electrical schematics and mechanical drawings
Valid driver’s license; ability to travel 90–100% (domestic, primarily regional)
Excellent communication and customer interaction skills
Benefits
Medical, Dental, and Vision: 80% employer-paid premiums
401(k): 100% match on first 3%, tiered match up to 6% total contribution
Annual Bonus: Up to $5,000, based on performance metrics
Per Diem: $55/day for meals and incidentals
Company Vehicle: Personal use permitted, fuel and expenses reimbursed
Travel Expenses: Covered via company-issued reimbursement system
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Appliances, Electrical, and Electronics Manufacturing
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