We are seeking a Customs & Trade Operations Manager to lead import/export operations across the U.S. and Canada. This role will oversee customs compliance, broker management, and trade operations strategy while supporting a complex automotive supply chain. You’ll lead a team, manage critical systems, and ensure regulatory compliance while driving operational efficiency.
Details
Location: Franklin, TN
(Hybrid – Mon–Thurs onsite, Fri remote)
Shift: Standard day
Pay Rate: $140,000-150,000 base salary + up to 10% bonus + $565/month car allowance + relocation assistance
Responsibilities
Lead U.S. & Canada import/export operations for vehicles, production parts, and equipment
Manage customs brokers, ACE portal, ISF/AES filings, and GTM systems
Oversee non-standard shipments, prototype imports, and temporary import programs
Own CTPAT program, customs bonds, LOAs, and powers of attorney
Ensure compliance with U.S. customs regulations and internal policies
Conduct audits and implement process improvements to reduce risk and cost
Manage vendor relationships and perform cost/benefit analysis on operations
Collaborate cross-functionally with supply chain, compliance, and global teams
Investigate and resolve complex operational issues across multiple locations
Lead, develop, and manage team performance (U.S. & Canada direct reports)
Required Qualifications
U.S. Customs Broker License (required – non-negotiable)
Bachelor’s degree in International Trade, Accounting, or related field
10+ years of import/export or trade compliance experience
2+ years of leadership experience in a complex environment (automotive/manufacturing preferred)
Strong knowledge of U.S. customs regulations, valuation, classification, and compliance programs
Experience with ACE Portal, ABI, and trade systems
Proven experience managing brokers and trade compliance processes
Strong communication, leadership, and problem-solving skills
Preferred Qualifications
Experience with Canada/Mexico import/export operations
Global Trade Management (GTM) system experience
Background in supply chain or logistics environments
Experience with CTPAT and CBP programs
#INDOEM
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Staffing and Recruiting
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