Customer Success Manager | $50/hr Remote

Position: Customer Support Specialist Document Understanding

Type: Hourly contract

Compensation: $43-$50/hour

Location: Remote

Commitment: Flexible schedule with ongoing project-based work

Role Responsibilities

• Evaluate AI-generated responses involving customer support and service documentation
• Review service level agreements (SLAs), escalation records, support tickets, and knowledge base articles
• Assess AI understanding of troubleshooting workflows and customer communication processes
• Provide structured feedback on clarity, accuracy, and support quality
• Help improve AI systems used for customer success and support operations

Requirements

• Experience in customer success, technical support, or customer operations at a SaaS or technology company
• Strong familiarity with support workflows, escalation handling, and troubleshooting documentation
• Ability to recognize high-quality customer communication and service practices
• Strong analytical thinking and document interpretation skills
• Excellent written communication and attention to detail
• Comfortable working independently in a remote environment

Application Process (Takes 20 Mins)

• Upload your resume.
• Complete an interview.
• Submit a short form.