Customer Service Representative

About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

FLSA Classification

Non- Exempt

Reports to

Director, Customer Success

Essential Job Duties

• Handle and direct all inbound requests
• Accurately input and process customer orders
• Verify and validate order details, including product specifications and pricing
• Monitor, track and communicate order status throughout the fulfillment process
• Address and resolve customer inquiries and concerns related to order processing
• Collaborate with order processing and fulfillment teams to resolve issues
• Monitor, track and communicate order status throughout the fulfillment process
• Investigate and resolve discrepancies in orders
• Communicate with customers to provide timely updates on issue resolution
• Document and report recurring issues for process improvement
• Provide excellent customer service throughout order lifecycle, including issue resolution

Basic Qualifications

• Bachelor’s degree and/or equivalent experience in a customer service, order processing, or similar role
• Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
• Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
• Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
• Previous experience providing exceptional customer service, required
• Strong problem-solving abilities and a desire to help customers resolve issues, required
• Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
• Strong organizational skills and the ability to maintain accurate records and documentation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong team player; motivated and extremely customer centric

Location & Commitments

• Reports to office in Rosemont, IL
• Work Schedule: 4 days in-office, 1 day work from home
• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. "#LI-DNI"

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.