The Customer Service Representative plays a key role in delivering exceptional service by supporting customers, business partners, and drivers throughout the delivery process. This position requires strong multitasking abilities and problem-solving skills to ensure timely resolutions and smooth operations. The ideal candidate thrives in a fast-paced environment and is committed to enhancing the customer experience at every touchpoint.
Key Responsibilities
Assist customers and business partners via phone and email
Handle customer complaints professionally and provide timely resolutions
Diagnose, assess, and resolve issues efficiently
Monitor delivery routes to ensure on-time performance
Scan haul-away pods and verify required documentation
Process changes, updates, or cancellations to delivery orders
Maintain accurate records and provide updates as needed
Qualifications
Required:
Minimum 1 year of customer service experience in a call center or similar environment
Experience handling customer inquiries, resolving issues, and managing high call volume
Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred
High school diploma or equivalent
Experience in a call center or logistics environment
Familiarity with additional business-related applications
Bilingual in English and Spanish
Strong organizational and multitasking skills
Ability to work under pressure and deliver effective solutions
Excellent communication skills with a customer-focused mindset
Category Code: JN003
Seniority level
Entry level
Employment type
Contract
Job function
Customer Service and General Business
Industries
Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation
Referrals increase your chances of interviewing at CRG by 2x