Customer Service Manager

Who We Are

Our growth never stops because we bring together top talent, and our customers notice the difference. With deep roots in Connecticut, our trucks and ads are a familiar sight. But what truly sets us apart is the experience of being on this team. If you’re searching for a rewarding career, your journey starts here.

• Competitive Pay - $60,000-$75,000
• Medical/Dental/Vision Insurance - We cover 78% of your cost!
• 401k
• PAID TRAINING

Core Values

At Aiello, the customer is always our top priority. Five-star service starts with our Call Center and carries through to our technicians, who make sure every customer is thrilled before we finish. Integrity, competence, and objectivity are our guiding stars, and our team shines bright.

The Big Task

Guide a dynamic team of Customer Service Reps, helping them excel at fielding calls and reaching ambitious call and sales targets.

• Coach and empower your team to turn every call into a booked service appointment
• Craft and polish engaging call scripts that inspire more customers to book appointments
• Become an expert in the market, truly understand what customers need, and discover the most effective ways to connect with them
• Monitor staff performance, review recorded calls, and advise them on how to increase sales
• Build a coaching platform that is both cost-effective and delivers measurable results
• Help employees see the real difference they make in our company’s success
• Make sure our team is always ready to meet business needs and handle busy periods with ease

Desired Skills and Experience

• Inspire personal and professional growth in team members
• Bring a passion for delivering customer satisfaction that goes above and beyond
• Motivate your team to reach and exceed every business goal
• Thrive in a fast-paced, goal-driven environment as a detail-oriented multitasker who communicates with confidence and clarity
• Be proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)