Accela is seeking a Consultant to join our Managed Application Services (MAS) team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting.
This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments.
Specific Responsibilities
System Administration Activities
Manage ticket intake and triage from customer contacts
Monitor and oversee MAS support tickets, including routing and escalation
Create, disable, or modify Accela platform user accounts and permissions
Support service pack and release testing
Provide proactive guidance on client-led testing for major releases
Escalate advanced troubleshooting items when needed
System Enhancement Development Activities
Build and modify workflows, business rules, and automations
Develop and adjust fee calculations
Configure and resolve urgent system issues
Create and update reports (SSRS, Crystal Reports)
Implement advanced scripting and automation for existing configurations
Required Qualifications
Strong communication skills with the ability to present technical concepts clearly
High aptitude for complex problem analysis and resolution
Strong organizational and time management skills; detail-oriented and self-driven
Experience implementing and supporting the Accela Civic Platform
Background in IT business analysis, design, development, testing, documentation, and system administration
Experience supporting highly technical and complex enterprise information systems
Desired Qualifications
Bachelor’s Degree in Computer Science or related field
Accela Bronze Certified Implementation Professional
Certified Scrum Developer or equivalent Agile experience
Certified JavaScript Developer
Proficiency with reporting tools (SSRS, Crystal Reports)
Experience with Accela Citizen Access, Accela IVR, and Accela GIS
Experience with T-SQL, PL/SQL
Experience with Accela data migration tools
About Accela
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
Compensation And Well-being
The annual base salary range for this full-time position is $95,000 - $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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