Change Management Lead

Job Title: Change Management Lead (AI Adoption focus)

Location: Miami, FL (hybrid schedule, 3 days in office, 2 days remote)

Salary: $110k - $125k base, negotiable, might go slightly higher if needed, plus bonus and excellent benefits

The three key skill sets and experiences we are looking for are:

1. Change management certification/knowledge

2. Instructional design and training

3. AI technical skills

Role Overview & Key Responsibilities

• Design and roll out engaging learning experiences—including live sessions, on-demand materials, guides, and toolkits—that help employees confidently apply AI in practical, job-relevant ways.
• Facilitate frequent, interactive learning opportunities such as informal lunch-and-learns, demonstrations, and department-specific workshops to keep adoption active and visible.
• Partner across teams to integrate AI-enabled solutions directly into everyday processes, ensuring outcomes are measurable and clearly beneficial.
• Serve as the central resource for organizational change efforts related to AI, providing guidance on adoption, addressing concerns, and reinforcing responsible usage standards.
• Coordinate with stakeholders across the organization to align AI initiatives with business priorities, regulatory expectations, and client needs.
• Develop and launch new initiatives that encourage experimentation and broader use of AI tools throughout the bank.
• Work alongside business units to assess current workflows, identify inefficiencies, and prioritize automation opportunities with the greatest return.
• Collect and share internal success stories and real-world use cases to reinforce adoption and build confidence through peer examples.
• Promote secure, ethical, and compliant use of AI technologies in collaboration with IT Security, Legal, and Risk partners, including oversight of controls and monitoring practices.
• Act as a trusted steward of systems handling sensitive data, educating employees on proper data classification and usage boundaries.
• Measure adoption, sentiment, and business outcomes of deployed solutions, using insights to refine and improve programs over time.
• Complete all required annual training and contribute to additional projects or responsibilities as needed.

Qualifications & Experience

• Bachelor’s degree in a related discipline or comparable professional experience.
• At least three years of hands-on experience with AI or automation technologies (with emphasis on generative AI tools such as Gemini or productivity platforms), or a proven track record leading technology adoption initiatives.
• Demonstrated ability to simplify complex technical topics for non-technical audiences; approachable, inquisitive, and engaging communication style.
• Experience designing and delivering instructor-led training or workshops for diverse audiences with varying technical backgrounds.
• History of successfully driving adoption of new tools, automation, or digital solutions, regardless of formal job title.
• Strong background in project execution involving organizational change, cross-functional coordination, and stakeholder management.
• Advanced proficiency with standard business software tools, including Microsoft Word, Excel, PowerPoint, and related applications.
• Excellent written and verbal communication skills, with comfort interacting at all organizational levels.
• High attention to detail, accuracy, and quality of work.
• Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment.
• Customer-focused mindset, ensuring positive experiences for both internal teams and external partners.