Cashier and Caesars Rewards Supervisor

Job Description

This position supervises the operation of the Cashier/Total Rewards area for an assigned shift. This position assists in the implementation and continuing administration of the Harrah's Total Reward Program providing customers with information regarding program services, supervising personnel on a day-to-day basis, and by performing related activities as assigned in accordance with program operations. This position directly supervises those in a Cashier/Total Rewards Representative role and is also responsible for executing the job duties of that role as needed.

Responsibilities

• Assures a friendly and courteous attitude among team members toward customers on an assigned shift.
• Assists department team members in the balancing of their cash drawers at the beginning and end of their shift.
• Responsible for the safeguarding of all inventory and equipment.
• Approves customer check cashing/casino credit within approved limits.
• Maintains the required amounts of currency, coin, and house check inventories in order to meet all team member and customer needs.
• Schedules assigned Cashiers for breaks and routine work duties.
• Effectively handles guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assists other departments with any operational problems that pertain to the Cashier/Total Rewards Department.
• Assures that the operation of the Cashier/Total Rewards area is in accordance with established policies and procedures.
• Instructs team members in the proper performance of their duties. Prepares and conducts performance reviews and offers continuous performance feedback on a timely basis.
• Informs team of pertinent information and coach whenever necessary.
• Fully understands and masters all duties of Cashiering and Total Rewards.
• Supervises the day-to-day operation of Harrah's Total Rewards/Cashier Department.
• Assists in the development and administration of training programs for department personnel.
• Greets and welcomes players; explains the Harrah's Total Rewards program and provides collateral to players in accordance with established guidelines.
• Assists in the development and maintenance of data files on customers or prospective program members through CMS.
• Keeps informed on all details of Harrah's facilities and services to provide complete information in response to all inquiries.
• Assists in the planning and execution of player events designed to recognize and reward selected players.
• Completes administrative duties in a timely manner as assigned
• Responsible for the maintenance of Total Rewards Kiosk and Embossers throughout the property.
  
  

Qualifications

• High school degree or equivalent.
• One year cashier and casino customer service experience required. Computer input and previous supervisory experience is preferred.
• Must be able to speak clearly in English to communicate with guests and other team members.
• Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
• Excellent customer relations skills.
• Excellent written and communication skills in fluent English necessary.
• Needs human relations and interpersonal skills when interacting with team members and guests.
• Must be able to lead and motivate team members.
• Ability to learn to input/retrieve data/info from a computer system via a keyboard.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
  
  

Additional Requirements

• Must be physically capable of transporting full chip/token racks, coin cans, and coin sacks to, from and within the Cashier work area.
• Must be able to push and move trolley carts.
• Ability to walk, stand, talk, hear, good close/distance vision, differentiate between colors, lift and carry 20-55 pounds and push up to 100lbs.
• Ability to stand for long periods of time
• Mobility to move about the casino and work area
• Ability to reach, grasp, bend, squat, push-pull
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
  
  

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.