Business Analyst (Healthcare)

Job Title: Healthcare BA

Location: Remote (US)

Duration: 8-month contract

Experience with SNF and ALF operations from the inside. The candidate should know what daily life looks like for a DON, an administrator, a nurse, a CNA, and an MDS coordinator.

Experience in Jira and Confluence.

• SNF and ALF experience. Direct, hands-on operational experience inside a skilled nursing or assisted living facility. You know what MDS is, you understand the census, you know how a care plan moves, and you can hold your own in a conversation with a DON or an administrator without losing credibility in the first five minutes. This is the single most important qualification for the role.
• Healthcare product experience. You have worked on a healthcare software product, ideally an EMR, EHR, or a system that integrates with one. You understand that healthcare product work is different from other B2B software because of the regulatory weight, the workflow rigidity, and the consequences of getting things wrong.
• Requirements craft. Demonstrated ability to translate stakeholder conversations into product requirements that engineers can build from. You can write a user story with acceptance criteria that does not need forty clarifying questions to be implementable.
• Atlassian fluency. Working knowledge of Jira and Confluence is not negotiable. You should know how to structure epics and stories, manage a backlog, build linked Confluence pages, and use both tools well enough that the team trusts what you put in them.
• AI tool fluency. Comfort using AI tools as part of your daily workflow, Anthropic Claude in particular. We use AI throughout requirements work, and you should be working with it, not around it.
• Education. A four-year college degree from an accredited institution.

Preferred

• Clinical or operational background. Prior career as a nurse, DON, administrator, MDS coordinator, or operational lead inside an SNF or ALF.
• Formal business analyst experience. Time spent in a dedicated BA role at a healthcare software or B2B SaaS company.
• CMS and reimbursement literacy. Familiarity with CMS reporting requirements, MDS submission, PDPM, and the post-acute reimbursement landscape.
• Regulated environment exposure. Experience working on products in environments where HIPAA, audit posture, and compliance documentation are part of the daily reality.