Application Delivery Analyst

SUMMARY :

The Application Delivery Analyst provides application maintenance and support to minimize service disruption and simplify operations. This position investigates and resolves issues with software applications by diagnosing root causes.

An Application Delivery Analyst must have a solid understanding of technical applications, operating systems, computers, and applications software.

ESSENTIAL JOB FUNCTIONS :

• Provide end user support for core applications
• Identify and document user and system issues
• Assist in the maintenance of applications and test environments, including 24×7, high-availability systems
• Conduct application testing, build test scripts, support client application testing, and collect and summarize test data
• Coordinate project activities with bank personnel
• Produce organized and informative system documentation, including details of application configuration and installation and infrastructure
• Train users on applications and help them resolve application issues

JOB REQUIREMENTS :

• Bachelor's degree preferred, Associate's degree acceptable with related work experience
• Experience installing, configuring or supporting business applications with a track record of career growth and skill development
• Experience with some programming languages and willingness/ability to learn
• Comfortable working directly with end users

KNOWLEDGE/SKILLS REQUIRED :

• Ability to create organized and informative reports, as well as comprehensive and accurate documentation
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to perform effectively in fast-paced environment
• Knowledge of Microsoft Office, especially Excel
• Attention to detail

PHYSICAL AND MENTAL QUALIFICATIONS :

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

NOT A CONTRACT