Account Manager - Benefits Administration Technology

Job Location Palm Beach Gardens, Florida (Hybrid position; #LI-Hybrid)

Company & Culture

Bentek® is a benefits technology company boasting a trusted cloud-based platform and outstanding service for Public Sector clients. Based in Palm Beach Gardens, FL we’re a company that’s big on heart, culture, community involvement, and excellence.

Come join our talented inclusive community. We offer an excellent compensation and benefits package plus an award-winning wellness program. Just to name a few of our awards: Top Places to Work, Sun Sentinel. Healthiest employers and Best Places to Work, South Florida Business Journal. See what it's like to work at Bentek.

Position

Bentek is seeking an Account Manager to deliver innovative employee benefits technology solutions with a focus on excellent customer service. The Account Manager (AM) is responsible for day-to-day service and satisfaction for clients providing comprehensive benefits administration support, training, and best practices. 

Responsibilities

• Manage day-to-day service, support and communication for assigned clients.
• Support clients in configuration of their Bentek site annually for Open Enrollment.
• Support clients in configuration of year-round modules for New Hires, Life Events, Billing, and more.
• Provide client support by diagnosing issues, initiating tickets for items requiring escalation to Development team, and managing ticket lifecycle. 
• Provide occasional employee support by answering technical support calls or chats.
• Provide solutions, workarounds, and best practices for complex challenges, while providing clients with status updates on a regular basis. 
• Lead client meetings and calls related to service, product training, and renewals.
• Work with third parties, carriers, and brokers to drive positive customer solutions.
• Collaborate with the Implementation Manager and CSM regarding post implementation/renewal service and issues. 
• Communicate regularly with team members, keeping everyone abreast of ongoing client needs. 
• Work with team members to facilitate audit and testing, issue resolution, maintaining client contacts and documentation.
• Manage internal client documentation and help cross-train team members. 
• Occasionally may travel to client location for onsite events or training.

Knowledge, Skills & Abilities

• Knowledge and experience with employee benefits administration
• Knowledge of benefits enrollment and/or HRIS software
• Excellent verbal and written communication skills, strong relationship building skills
• Attention to detail, self-motivated, and proactive problem-solving
• Ability to multi-task, manage and prioritize a variety of tasks
• Maintains grace under pressure and chooses to be a team player
• Enjoys working with computers and technology
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and social business platforms

Qualifications

• Two years of professional experience providing customer service, preferably in employee benefits and/or HR administration
• Bachelor’s degree from accredited university
• Previous experience with benefits/HR technology and project management a plus 
• Valid Driver’s license