WNS

The limit of pure automation isn't volume—it’s variability. For a leading consumer rewards platform, scaling to millions of daily receipts meant facing a surge in "messy" data: damaged documents, poor lighting, and complex formats that traditional engines couldn't crack. Our latest case study explores how a dual-track operating model turned these operational roadblocks into a competitive edge. By treating every human correction as a training pulse for the AI, we eliminated errors at the source. The result? A system that actually gets smarter as it gets busier. Read the full story of the 97.6% exception reduction here: https://okt.to/xRgB8o #DocumentIntelligence #AI #HumanInTheLead #OutsmartTheFuture Himanshu Bhardwaj | Deepak Kewalramani | Karan Nichani | Jagatbir Singh Saluja | Rob McLaughlin | Niall McAnallen | Candice Chetty | Priyanka Potdukhe

In the age of AI-led business efficiency, transformation must also serve people and communities. Guided by this belief, WNS, part of Capgemini, has won the ANZ ISG Paragon Award for Community and Social Excellence for its work with Horizon Power. The award celebrates exceptional delivery and innovation that create meaningful value for communities across Australia and New Zealand. That is how agentic AI powered intelligent operations, human ingenuity and domain excellence come together to create impact that lasts. #OutsmartTheFuture #ISGParagonAwards Suhrid Brahma | Hrishikesh Joshi | Adrian McKnight | Raghav Sriram | Chris Lloyd

Can a shipping control tower navigate stormy seas with confidence? Only if AI powers it. WNS Malkom is that trusted control tower for shipping leaders: helping them steer through the uncertainties with an intelligent, AI-powered orchestration layer that delivers real-time visibility, fewer exceptions and lower operating costs. Discover how we Outsmart the Future of shipping operations: https://okt.to/xKNMAo #OutsmartTheFuture #Shipping #AI Jaison Augustine | Zolon A Wilkins III | Steven Helm | Sarang Gaikwad | Philippe SALLES

For CPG leaders, 2025 wasn’t just volatile — it was a test of speed, clarity and control. Consumer demands have shifted faster, while supply chains moved slowly. That is where Noise Cancellation comes in. At WNS, part of Capgemini, we help businesses cut through the noise and focus on what drives real impact across procurement, supply chain and product development. From Objectivity to Insights to Action, we turn complexity into clarity and help enterprises stay ahead of what is next. Explore the 2026 CPG Procurement Playbook and outsmart the future: https://okt.to/xGlkjg #NoiseCancellation #OutsmartTheFuture #CPGProcurement #DecisionIntelligence #ProcurementTransformation Mita Gupta | Michael Jette | Matthew Bardell | Tunc Yilmaz | Gaurav Kumar (he/ him) | Denis Royer | Vaibhav Jain | Kirstin Scheele

It’s been an incredible few days at the HFS Spring Summit 2026 in New York. From the Generative Enterprise to the future of services, ideas were bold, conversations sharp, and shifts real. In the panel “Death by a Thousand AI Pilots: It’s Time for Business Leaders to Step Up,” Tom Klein, Global F&A Services Head at WNS, part of Capgemini, discussed moving beyond AI hype to what it takes to scale—building operating models for impact, designing processes for scale, connecting clean data, developing AI-ready talent and championing leaders who actively sponsor change. Because AI transformation does not scale on experimentation alone. It scales when enterprises build the foundations to anticipate, act and deliver. #HFSSpringSummit #FutureOfServices #AI #OutsmartTheFuture Jay Venkateswaran | Vishesh Gangal | Raffaelle Breaks | Lalitha Kompella | Jennifer Yousef

Managing the finances of a travel business is anything but straightforward. For a CFO, every day is a balancing act, navigating shifting demand, keeping cash flows steady and making decisions that can’t afford to wait. But not every challenge needs to stay complex. WNS’ Agile Target Operating Model (aTOM) brings it all together: combining process reimagination, governance, benchmarking, analytics and transformation accelerators into one connected digital command center. All seamlessly aligned to drive execution and real, measurable value. Discover how to Outsmart the Future of travel finance: https://okt.to/SUN8ot #OutsmartTheFuture #Travel #TravelFinance Jitender Mohan | Krishnan Raghunathan | Deepak Gupta | Zolon A Wilkins III | Raj Sivakumar | Tanuj Kala | Ashish Deshmukh | Brian Quinn | Tom Klein | Sivaram Vallampati | Jeff C. Heusen FCMA CGMA | Sudhir Ramakrishnan

Insurance leaders are starting to ask a harder question: If AI is everywhere, why does the business still feel stuck? Most transformations don’t fail from lack of tech—they drown in noise. The real breakthrough comes when AI is woven into the operating model as a noise‑cancelling lens, silencing static and sharpening what matters. In this video, Manuel Rodriguez, insurance business unit head at WNS, part of Capgemini, shows how intelligent operations turn that noise into clarity, speed into trust, and claims and underwriting into predictive capabilities—so enterprises can anticipate disruption, scale with confidence and stay ahead of what’s next. Explore how we Outsmart the Future of insurance transformation: https://okt.to/vehQLW #OutsmartTheFuture #Insurance #InsuranceTransformation #AI Selva Vaidiyanathan | Holly Olive | Neeraj Prasad | Sailesh Singh | Adrian Guttridge | Ashish Deshmukh | Prachi Bhagra

To build resilient, high-performing supply chains, organizations are accelerating transformation initiatives across operations, technology and teams. Yet, fragmented processes, rising digitization demands and compressed timelines often make large-scale transformation difficult to execute effectively. So how can businesses align every moving part of the supply chain with broader commercial goals and long-term growth ambitions? Join Jaison Augustine, Thomas Bagge, Tom Schmitt and Ariane Herrera at our webinar as they share practical strategies, proven frameworks and expert insights for enabling faster, digitally empowered and future-ready supply chains. Outsmart the Future of shipping transformation: https://okt.to/Om1Acn #OutsmartTheFuture #FutureReadyLogistics #AgenticAI Zolon A Wilkins III | Steven Helm | Sarang Gaikwad | Philippe SALLES

As customer debt rises and vulnerability deepens, utilities must find smarter ways to balance empathy, efficiency and financial sustainability. At Utility Week Live 2026, WNS, part of Capgemini, will join the featured panel session, “Bridging the Affordability Gap,” where Nikhil Gupta, SVP & Head of Business Development, Analytics, UK & Europe, will share perspectives on “Insight isn’t enough: operationalizing data to close the affordability gap.” The conversation will explore how utilities can move from fragmented data to predictive intelligence backed by AI-powered intelligent operations, helping teams identify risk earlier, support customers better and build more resilient operations that Outsmart the Future. Join us on 19 May at the Customer and Communities Stage, and meet us at Booth A56, NEC Birmingham. Meet us there: https://okt.to/hOrYFk #UtilityWeekLive #Utilities #EnergySector #Affordability #Analytics #CustomerExperience Chris Lloyd | Zolon A Wilkins III | Angela Booth | Nikhil Desai | Amit Arora | Ameya Naik | Anthony Devlin | Rohan Gupta

The future of procurement isn’t just about cost savings. It’s about turning insights into intelligent, outcome-driven decisions. As organizations evolve, the conversation is shifting from managing suppliers and risks manually to building future-ready procurement organizations where AI, digital operating models and proactive intelligence drive measurable impact across cost, compliance, sustainability and innovation. Join WNS, Part of Capgemini, at the World Procurement Congress 2026 to explore how enterprises are leveraging AI and next-gen procurement capabilities to navigate complexity, optimize value and lead the transformation. Be a part of the journey to Outsmart the Future of Procurement: https://okt.to/lrWN9D #OutsmartTheFuture #WPC2026 #Procurement #DigitalTransformation #AI #RiskIntelligence #FutureReadyProcurement Mita Gupta | Vaibhav Jain | Michael Jette | Gaurav Kumar (he/ him) | Denis Royer | Tomasz Gonsior | Tunc Yilmaz | Kirstin Scheele